Member Experience Specialist

Sacbar; Pearland, Northern (TX, KY); Hybrid; USD 25,000 - 44,000; Full time

Job summary

Kelsey-Seybold Clinic, part of Optum, is seeking a Member Experience Representative in Pearland, TX. You will support member outreach to ensure a positive customer experience, perform welcome calls, disenrollment calls, and health screening reminder calls via outbound calls, and accurately capture call outcomes in SharePoint and other systems.

The role requires a High School Diploma or GED, 1+ year of customer service in a contact center, excellent communication and English proficiency, and the

Qualifications

• High School Diploma or GED from an accredited program.
• 1+ years of customer service experience in a contact center environment.
• Excellent customer service and telephone etiquette.
• Critical thinking skills; computer literate.
• Ability to remain focused and on task while maintaining a professional attitude.
• Ability to multi-task.
• Excellent communication and listening skills, ability to read, speak, write, and understand the English language.

Responsibilities

• The Member Experience Representative supports member outreach activities to ensure a positive customer experience
• Will perform welcome calls, disenrollment calls, member check-in calls, and health screening reminder calls via outbound telephone calls to health plan members
• The Member Experience Representative maintains documentation in SharePoint and other systems to accurately capture call outcomes
• The Member Experience Representative coordinates with other departments and teams to fully support a positive member experience

Skills

Customer service

Telephone etiquette

Multitasking

Communication skills

English proficiency

Spanish (bilingual)

Education

High School Diploma or GED

Tools

SharePoint

Job description

Kelsey-Seybold Clinic, part of Optum, is seeking a Member Experience Representative in Pearland, TX. You will support member outreach to ensure a positive customer experience, perform welcome calls, disenrollment calls, and health screening reminder calls via outbound calls, and accurately capture call outcomes in SharePoint and other systems.

The role requires a High School Diploma or GED, 1+ year of customer service in a contact center, excellent communication and English proficiency, and the