Remote Member Experience Advocate

Workit Health; United States; Remote; USD 26,000 - 36,000; Full time

Job summary

Workit Health is seeking a Member Experience Specialist in the United States to serve as the main contact for members across their recovery journey. You will respond to inquiries, resolve basic issues, educate potential members, and help navigate the Workit Health program with empathy and accuracy.

The role emphasizes remote-friendly work, strong communication skills, and accountability for engagement and satisfaction metrics, contributing to accessible addiction care nationwide.

Qualifications

• High school diploma or GED is required.
• Experience in a customer service role.
• Familiarity with remote work and the ability to work autonomously is preferred.
• Proficiency in written and verbal communications (chat, email, and phone).
• Ability to build rapport and trust with patients and team members.

Responsibilities

• Provide world-class member experience to individuals signing up for Workit Health’s program and throughout member’s journeys at Workit Health.
• Respond promptly and professionally to customer inquiries via phone, email, or chat.
• Resolve basic member issues and elevate more complex concerns to higher-level staff as needed.
• Help facilitate each member’s journey, and accurately and efficiently communicate with members through a variety of channels as they navigate our program.
• Provide accurate information about our program, services, and policies.
• Follow established procedures to ensure a consistent member experience.
• Educate potential members on the value of Workit Health’s program and facilitate their enrollment.
• Educate our current members on how to navigate the Workit Health program, and be ready to help troubleshoot through any barriers and identify areas to increase engagement.
• Communicate and provide support to members over chat, email, and phone in a professional way that embodies the company mission and values.
• Be accountable for specific metrics related to productivity, member engagement, and member satisfaction.
• Achieve individual and team performance goals.
• Serve as an expert for member experience across the member’s journey, with a deep understanding of our program and the Workit Health app.

Skills

Customer service

Written & verbal communication

Remote work capable

Relationship building

Education

High school diploma or GED

Job description

Workit Health is seeking a Member Experience Specialist in the United States to serve as the main contact for members across their recovery journey. You will respond to inquiries, resolve basic issues, educate potential members, and help navigate the Workit Health program with empathy and accuracy.

The role emphasizes remote-friendly work, strong communication skills, and accountability for engagement and satisfaction metrics, contributing to accessible addiction care nationwide.