RCM Specialist / Medical Biller (Hybrid)

workithealth; Charlotte (NC); Hybrid; USD 28,000 - 40,000; Full time

Benefits offered by this job

PTO 5 weeks

Paid holidays

Health, dental, vision insurance

401k with 4% match

FSA/DCFSA

HSA

Parental leave

Professional development

Job summary

Workit Health is seeking a full-time RCM Specialist / Medical Biller to manage denials, appeals, and eligibility verification for addiction medicine and telemedicine billing. The role emphasizes excellent customer service, empathetic communication, and timely processing in a fast-paced, team-oriented environment.

The position is hybrid with clinic locations in Charlotte, NC or Missoula, MT, requiring three days in the office and two days remote each week.

Qualifications

• 1–2 years of medical billing experience.
• Experience with insurance plans and eligibility verification.
• Strong organizational and time-management skills.
• Proficiency with MS Word and spreadsheet tools.
• Ability to work independently and in a team.

Responsibilities

• Proficient in medical software, insurance websites, and EHR systems (Elation or Candid preferred).
• Verify patient eligibility and benefits including coordination of benefits.
• Identify and resolve claims processing issues, including pre-submission errors, and generate appeals or reprocess claims as needed.
• Communicate effectively with patients, physicians, management, staff, and third-party representatives.
• Contact insurance payers for eligibility, claims resolution, and authorization requests.
• Submit medical records to insurance when needed.
• Review and audit patient accounts for accuracy.
• Maintain compliance with professional standards, company policies, and HIPAA regulations.
• Manage a high volume of claims, calls, chats, and tasks while meeting productivity and quality standards.
• Respond promptly to all calls, chats, and voicemails during business hours.
• Maintain a positive and optimistic attitude.
• Ensure timely completion of daily tasks.
• All other duties as assigned

Skills

Medical billing

Insurance claims

Customer service

MS Word

Google Sheets

MS Excel

Attention to detail

Independent work

Tools

Elation EHR

Candid EHR

Job description

Schedule: M-F, 8:00 AM - 4:30 PM (local time)

This is a hybrid role for a clinic location based in Charlotte, NC or Missoula, MT

Three (3) days in office and two (2) days remote each week.

Job Summary:

Workit Health is seeking a full-time RCM Specialist / Medical Biller to work rejections and denials as they come in and escalated any denial or rejection trends as they are identified. Candidate ideally has experience billing for addiction medicine and/or outpatient medication-assisted treatment or experience in billing for telemedicine services. Experience with calling health insurance plans a must. Excellent customer service skills. Candidates will demonstrate patient and empathetic communication to our members, be able to work accounts promptly and be open to workflow changes. Workit Health is a fast-paced, fluid environment where changes are frequent and employee input is highly valued.

Core Responsibilities:

• Proficient in medical software, insurance websites, and EHR systems (Elation or Candid preferred)
• Verify patient eligibility and benefits including coordination of benefits
• Identify and resolve claims processing issues, including pre-submission errors, and generate appeals or reprocess claims as needed
• Communicate effectively with patients, physicians, management, staff, and third-party representatives
• Contact insurance payers for eligibility, claims resolution, and authorization requests
• Submit medical records to insurance when needed
• Review and audit patient accounts for accuracy
• Maintain compliance with professional standards, company policies, and federal, state, and HIPAA regulations
• Manage a high volume of claims, calls, chats, and tasks while meeting productivity and quality standards
• Respond promptly to all calls, chats, and voicemails during business hours
• Maintain a positive and optimistic attitude
• Ensure timely completion of daily tasks
• All other duties as assigned

Qualifications:

• 1-2 years previous Medical Billing experience
• CPC or CPB a plus but not required
• Payment Posting is a plus but not required
• Must be able to work independently and rely on personal knowledge/experience for problem-solving.
• Must have experience with MS Word and Google Sheets or MS Excel
• Must be detail-oriented and have excellent organizational and time management skills
• Candidates must excel at providing a high level of customer service and be able to work in a team environment
• Requires strong analytical skills and attention to detail, including writing and verbal communication skills and a professional positive attitude

Benefits & Rewards:

• Fully remote work
• 5 weeks PTO (includes your birthday, 2 mental health days, and 2 floating holidays!)
• 11 paid holidays
• Comprehensive health, dental, pharmacy, and vision insurance with options to fit your family's needs
• 12 weeks paid Parental Leave after 1 year of employment (includes maternity, paternity, adoption, and all ways in which our people build modern families)
• 401k + 4% matching
• Healthcare & dependent care Flexible Spending Accounts (FSA & DCFSA)
• Health Savings Accounts (HSA)
• Employee assistance program, complete with financial coaching and counseling sessions
• Professional development allowance for Providers and Behavioral Health team
• Opportunities for internal mobility and growth at a Company with a proven track record of really promoting internally
• Vibrant, democratized culture with clubs and multiple ERG groups
• Colleagues who care deeply about closing health disparity gaps within the addiction space for underserved populations

Pay range

$25 - $25 USD

Why Workit:

Workit Health is an industry-leading provider of on-demand, evidence-based telemedicine care. Our programs are based in harm reduction, and bring together licensed clinicians who really listen, FDA-approved medication, online recovery groups and community, interactive therapeutic courses, and care for co-existing conditions. Workit Health's patient-centered telemedicine model is improving clinical outcomes and eliminating barriers to treatment, making long-term recovery accessible to individuals who need it, without disrupting their daily lives.

We're excited to expand our team as our impact and coverage areas continue to grow. Our team members are dedicated and passionate about our mission of making exceptional, judgment-free care for addiction more accessible.

We believe everyone deserves respectful, effective treatment for substance use disorder at the moment they're ready for it. We're looking for driven and compassionate individuals who share this goal. Join us in reducing stigma, saving lives, and changing the way addiction is treated in America.

Equal Opportunities for Everyone, including Folks in Recovery:

As we are an addiction recovery company founded by people in recovery, those in addiction recovery themselves are encouraged to apply. Workit Health is proud to be an Equal Employment Opportun