Member Experience Specialist (Fully Remote)

Workit Health; États-Unis; À distance; USD 40 000 - 50 000; Plein temps

Résumé du poste

Workit Health in the United States is seeking a dedicated member support specialist to be the main contact for patients throughout their recovery journey, providing compassionate, data-informed assistance via phone, email, or chat to keep their program on track.

You will respond promptly, resolve basic issues, educate potential and current members about enrollment, and guide them to evidence-based telemedicine care, contributing to a stigma-free experience and accessible treatment.

Qualifications

• High school diploma or GED.
• Experience in a customer service role.
• Proficiency in written and verbal communications.

Responsabilités

• Serve as main point of contact for members throughout their recovery journey.
• Provide compassionate, accurate, and data-oriented support.
• Act as a change agent to make a difference in members' lives.
• Respond promptly to inquiries via phone, email, or chat.
• Resolve basic issues and elevate complex concerns.
• Educate potential and current members on the program and facilitate enrollment.

Connaissances

Customer service

Communication

Phone support

Formation

High school diploma or GED

Description du poste

• Serve as the main point of contact for members throughout their recovery journey.
• Provide compassionate, accurate, and data-oriented support.
• Act as a change agent to make a difference in members' lives.

Core Responsibilities:

• Respond promptly to inquiries via phone, email, or chat.
• Resolve basic issues and elevate complex concerns.
• Educate potential and current members on the program and facilitate enrollment.

Qualifications:

• High school diploma or GED.
• Experience in a customer service role.
• Proficiency in written and verbal communications.

Why Workit:

• Industry-leading telemedicine care for addiction recovery.
• Mission-driven team dedicated to reducing stigma and saving lives.
• Equal opportunities for all, including those in recovery.

Workit Health

Workit Health is an industry-leading provider of on-demand, evidence-based telemedicine care for addiction recovery. They are a growing telemedicine company with a mission-driven culture focused on making judgment-free care accessible.