Remote Member Engagement and Care Outreach Specialist

ADP, Inc.; Cary (NC); Remote; USD 42,000 - 54,000; Full time

Benefits offered by this job

Competitive benefits package

Remote work options

Travel for training

Job summary

Community Care of North Carolina (CCNC) is seeking a Member Engagement Specialist in Cary, NC. This remote-forward role focuses on telephonic outreach and screening for care management, with occasional in-person training and travel as needed.

The ideal candidate will have strong communication skills, call center experience, and knowledge of care management principles to support program participation and patient access across the state.

Qualifications

• High School/GED required.
• Prior telephonic call center experience preferred.
• Minimum of two years previous work experience, preferably in a health care setting.
• Healthcare experience and medical terminology knowledge highly preferred.
• Managed care experience a plus.

Responsibilities

• Conduct continual telephonic outreach to identified and referred members focused on engaging members with care management services.
• Receive and manage referrals from data reports; clinical care management team members, PCP, or other service providers for efficient screening and linking members with care management.
• Complete and document member screenings tools and refer clinical needs to most appropriate clinical care management team member for assessment and follow up
• Schedule members for face-to-face or telephonic encounters for care management follow up.
• Meet daily and monthly program productivity and engagement metrics.
• Notify supervisor promptly of any issues with referrals or care management duties.

Skills

Strong Initiative

Performance metrics

Oral and written communication

Organizational skills

Time management

Interpersonal skills

Critical thinking

Team-oriented

Adaptable

Motivational interviewing

Care management knowledge

Independent work

Multi-tasking

Culturally/linguistically competent

Data systems knowledge

MS Office

Education

High School/GED

Tools

MS Office

Job description

Community Care of North Carolina (CCNC) is seeking a Member Engagement Specialist in Cary, NC. This remote-forward role focuses on telephonic outreach and screening for care management, with occasional in-person training and travel as needed.

The ideal candidate will have strong communication skills, call center experience, and knowledge of care management principles to support program participation and patient access across the state.