Customer Service Representative (Aug 31 start, 6-month Contract)

Y-Axis; Lehi (UT); Hybrid; USD 26,000 - 28,000; Full time

Benefits offered by this job

Hybrid work arrangement

Job summary

Collective Health is hiring a Customer Service Representative for a 6-month contract in Lehi, Utah, with hybrid in-office days. The role involves serving as the first contact for members, handling Tier 1 inquiries, and guiding members through health benefits via phone and email.

The position emphasizes empathetic, high-volume support with strong communication skills and the ability to learn new software quickly. Competitive hourly pay and flexibility are highlighted.

Qualifications

• Strong interpersonal and written/verbal communication skills.
• Empathy and resiliency in high-volume healthcare support.
• Ability to learn new software quickly and adapt to processes.

Responsibilities

• Act as the first point of contact for members to resolve Tier 1 inquiries.
• Guide members through navigating and paying for healthcare via phone and email.

Skills

Interpersonal Communication

Written Communication

Verbal Communication

Adaptability

Technological Savvy

Empathy

Resiliency

Customer Service

Conflict Resolution

Software Proficiency

Job description

Customer Service Representative (Aug 31 start, 6-month Contract) at Collective Health

Lehi, Utah, United States - Full Time

Start Date

Immediate

Expiry Date

13 Oct, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Interpersonal Communication, Written Communication, Verbal Communication, Adaptability, Technological Savvy, Empathy, Resiliency, Customer Service, Conflict Resolution, Software Proficiency

Hospitals and Health Care

Description

Description At Collective Health, we’re transforming how employers and their people engage with their health benefits by seamlessly integrating cutting-edge technology, compassionate service, and world-class user experience design.Start Date: August 31, 2026End Date: February 26, 2027Training shift: 8am-5pm MT (first 4 weeks)Location - Hybrid: Lehi, UT office- Mondays & Tuesdays (In-Office Days)At Collective Health, we’re transforming how employers and their people engage with their health benefits by seamlessly integrating cutting-edge technology, compassionate service, and world-class user experience design.Collective Health is seeking passionate, temporary Member Advocate Contractors to join our Customer Experience team in Lehi, UT! At Collective Health, we believe Healthcare should be simple, accessible, and technology-driven. But moreover, we believe healthcare should be grounded by the people that it serves. We're looking for motivated individuals ready to elevate our member experience.As a Member Advocate Contractor, you’ll be the first point of contact to Collective Health members. You will respond to high-volume, Tier 1 inquiries, guiding members through their new health benefits, answering account questions, and helping them navigate their benefits with ease.What you’ll do:Get an introduction into health insurance, benefits and network plans to support tier 1 member questions and supportConnect with members via phone and email to address and resolve a variety of member inquiries to help people understand, navigate, and pay for healthcareSupport and cultivate office culture that aligns with Collective Health values and incorporates the outstanding aspects of the teamReporting into a Team Lead, this will be an essential role at Collective HealthYour skills include:Have a want to help others with healthcare situations and have a resiliency mindset that can consistently create empathy with each and every one of our membersHave outstanding interpersonal communication skills, both written and verbal, and will use this to navigate sophisticated and moving member inquiriesYou have the ability to adapt well in a fast-paced high volume environment to deliver personalized and eloquent member serviceAbility to learn new software programs and adapt quickly to new processesYou are technologically savvyMaintain composure and compassion when balancing a high volume of tasks

Nice to have:

• 1+ years of experience in a fast paced work environment
• 1+ years experience in customer-facing role
• Bilingual (English/Spanish) is a plus
• Prior healthcare experience
• Bachelor's or Associate's degree

Pay Transparency Statement

This is a hybrid contract position based out of our Lehi, UT office. Hybrid contractors are expected to be in the office two days per week (Lehi, UT). #LI-hybridContract Hourly Pay Range$19.80—$19.80 USD

Why Join Us?

• Mission-driven culture that values innovation, collaboration, and a commitment to excellence in healthcare
• Impactful projects that shape the future of our organization
• Opportunities for professional development through internal mobility opportunities, mentorship programs, and courses tailored to your interests
• Flexible work arrangements and a supportive work-life balance

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Collective Health is committed to providing support to candidates who require reasonable accommodation during the interview process. If you need assistance, please contact [e-mail].

Privacy NoticeFor more information about why we need your data and how we use it, please see our privacy policy: https://collectivehealth.com/privacy-policy/.

Responsibilities

Responsibilities Act as the first point of contact for members to resolve Tier 1 inquiries regarding health benefits and account questions. Guide members through navigating and paying for healthcare via phone and email.