Remote Medication Access Lead

Visante LLC; United States; Remote; USD 90,000 - 125,000; Full time

Benefits offered by this job

Remote work flexibility

Competitive compensation

Job summary

Visante LLC in the United States is seeking a Supervisor, Medication Access Specialist to lead the medication access team, oversee daily operations, and ensure efficient workflows within a remote setting. You will supervise staff, schedule work, recruit, and evaluate performance to build a high-performing team.

You will review medication authorizations, conduct benefits investigations, identify patient assistance programs, and collaborate with clinics, client teams, and leadership to improve

Qualifications

• 3 years of experience working within healthcare or with pharmacy providers on medication access.
• Minimum of 1 year supervising or managing a team, including staff scheduling, performance management, and professional development.
• State Board of Pharmacy Technician registration obtained within 6 months of hire.
• Active CPhT certification preferred (PTCB or NHA).

Responsibilities

• Oversee daily operations and staffing for assigned teams to ensure adequate resources meet client needs and project demands.
• Adjust staff schedules and address workflow gaps to maintain operational efficiency and service continuity.
• Assist with recruit, hire, evaluate, and retain personnel to support a high-performing and engaged team.
• Proactively address personnel issues and establish clear expectations for performance and workplace behavior.
• Provide coaching, feedback, and professional development to enhance staff success, accountability, and job satisfaction.
• Coordinate training initiatives, competency assessments, and quality review activities to strengthen team capabilities.
• Respond to client inquiries and triage requests promptly to ensure timely and effective service delivery.
• Monitor key performance indicators related to patient access, productivity, satisfaction, and workflow efficiency, implementing corrective actions as needed.
• Ensure compliance with healthcare regulations, privacy requirements, and organizational policies, including completion of employee competencies.
• Review medication authorizations and determine appropriate actions based on patient, payer, and client needs.
• Conduct benefits investigations, assess coverage and out-of-pocket costs, and identify financial assistance options to reduce patient burden.
• Collaborate with clinics to obtain required documentation, submit prior authorizations, and support appeals for coverage denials.
• Communicate authorization determinations and next steps to patients, including coverage outcomes, financial assistance options, and pharmacy access pathways.
• Ensure accurate and timely documentation within client EMR systems and Visante tracking platforms in accordance with agreed-upon workflows.
• Support client onboarding, training, workflow optimization, and continuous process improvement while collaborating with Visante leadership and team members.
• Complete other duties as assigned.

Skills

Leadership

Staff scheduling

Performance management

Patient confidentiality

Strong communication

Analytical thinking

Problem solving

Conflict resolution

Education

High school diploma or equivalent

Associate degree preferred

Tools

Office Suite

Job description

Visante LLC in the United States is seeking a Supervisor, Medication Access Specialist to lead the medication access team, oversee daily operations, and ensure efficient workflows within a remote setting. You will supervise staff, schedule work, recruit, and evaluate performance to build a high-performing team.

You will review medication authorizations, conduct benefits investigations, identify patient assistance programs, and collaborate with clinics, client teams, and leadership to improve