Lead, Medication Access & Specialty Pharmacy Operations

East Boston Neighborhood Health Center; Boston (MA); On-site; USD 140,000 - 170,000; Full time

Job summary

NeighborHealth in Boston is seeking a Manager, Medication Access & Specialty Pharmacy Operations to lead daily medication access workflows, oversee prior authorizations, benefit investigations, and financial assistance while ensuring compliance and patient-centered care.

You will supervise a team of medication access staff, collaborate with providers, payers, and operations to remove barriers to therapy and improve access to medications across the organization.

Qualifications

• Doctor of Pharmacy degree required.
• Massachusetts pharmacist licensure or eligibility required.
• Minimum five (5) years of experience in specialty pharmacy, medication access services, ambulatory care, managed care, or health-system pharmacy.
• Minimum two (2) years of leadership, supervisory, project leadership, or operational management experience.
• Experience with ACHC and/or URAC accreditation standards or accreditation readiness preferred.

Responsibilities

• Lead daily medication access operations and specialty pharmacy services.
• Oversee prior authorizations, benefit investigations, financial assistance enrollment, and related workflows.
• Ensure compliance with accreditation standards and regulatory requirements.
• Supervise and develop medication access staff and establish performance expectations.
• Partner with providers, payers, and operations to remove barriers to care and improve patient outcomes.
• Monitor performance metrics and drive continuous process improvements.

Skills

Leading teams

Operational management

Communication skills

Data analysis

Payer requirements

Education

PharmD degree

Massachusetts pharmacist licensure or eligibility

Tools

EHR systems

Pharmacy systems

Reporting tools

Job description

NeighborHealth in Boston is seeking a Manager, Medication Access & Specialty Pharmacy Operations to lead daily medication access workflows, oversee prior authorizations, benefit investigations, and financial assistance while ensuring compliance and patient-centered care.

You will supervise a team of medication access staff, collaborate with providers, payers, and operations to remove barriers to therapy and improve access to medications across the organization.