Remote Medicare & Medicaid Eligibility Champion

Centauri Health Solutions, Inc.; Kansas; Remote; USD 22,000 - 30,000; Full time

Benefits offered by this job

Bonus eligibility

Job summary

Centauri Health Solutions, Inc. is seeking Medicare/Medicaid Eligibility Specialists to support members navigating government benefits. You'll handle applications, determine eligibility, and explain complex rules with empathy and clarity.

The role involves high-volume calls, strict compliance, and documentation across multiple systems while aiming to enroll and recertify members accurately.

Qualifications

• 2–3 years in healthcare, eligibility screening, case management, or high-touch customer service.
• Knowledge of Medicaid, Medicare, SCHIP, or SNP is a major plus.
• Tech-savvy with multiple screens; comfortable using Teams and Outlook while talking and typing.
• Patient and calm demeanor; build trust in challenging situations.
• Critical thinker who asks probing questions to resolve issues.

Responsibilities

• Compassionate conversations: assist members applying for or maintaining Medicaid, MSP, and LIS.
• Human translator: determine eligibility and explain regulations clearly and warmly.
• Application mastery: gather and verify sensitive personal and financial details.
• Regulatory standards: adhere to HIPAA, state rules, and company policies.
• Database navigation: manage multiple systems and track member progress.
• Schedule: Monday to Friday, 11am to 7:30pm EST (9am to 5:30pm MST).

Skills

Empathy

Customer service

Problem solving

Attention to detail

Tools

Microsoft Teams

Outlook

Job description

Centauri Health Solutions, Inc. is seeking Medicare/Medicaid Eligibility Specialists to support members navigating government benefits. You'll handle applications, determine eligibility, and explain complex rules with empathy and clarity.

The role involves high-volume calls, strict compliance, and documentation across multiple systems while aiming to enroll and recertify members accurately.