Remote Medicare & Medicaid Eligibility Advocate

Centauri Health Solutions, Inc.; United States; Remote; USD 22,000 - 33,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

401(k) with company match

Tuition reimbursement

Paid time off

Six paid company holidays

Volunteer time off

Company-paid training and equipment

Performance-based bonus program

Job summary

Centauri Health Solutions, Inc. is seeking empathetic Medicare/Medicaid Eligibility Specialists to help members apply for or retain Medicaid, MSP, and LIS from a remote US-based setting.

You will verify eligibility, explain benefits clearly, and ensure accurate enrollment while maintaining HIPAA compliance. The role requires 2–3 years in healthcare or related high-touch service, strong communication, and comfort with multiple software systems.

Qualifications

• 2–3 years of experience in healthcare, eligibility screening, case management, or high-touch customer service.
• Knowledge of Medicaid, Medicare, SCHIP, or SNP is a major plus.
• Proficient navigating multiple screens; comfortable with Microsoft Teams and Outlook while talking and typing.
• Demonstrates patience and empathy; maintains professionalism in challenging conversations.
• Strong critical thinking to clarify information and find solutions.

Responsibilities

• Make and receive calls with members needing to apply for or retain Medicaid, MSP, and LIS.
• Explain complex regulations and eligibility requirements in simple, warm terms.
• Gather and verify sensitive personal and financial details for accurate enrollment.
• Maintain HIPAA and regulatory compliance while updating records.
• Navigate multiple software systems to track member progress and documentation.
• Schedule is Monday to Friday, 11am to 7:30pm EST (9am to 5:30pm MST).

Skills

Healthcare experience

Medicaid/Medicare knowledge

Tech-savvy (Teams/Outlook)

Patience

Critical thinking

Tools

Microsoft Teams

Outlook

Job description

Centauri Health Solutions, Inc. is seeking empathetic Medicare/Medicaid Eligibility Specialists to help members apply for or retain Medicaid, MSP, and LIS from a remote US-based setting.

You will verify eligibility, explain benefits clearly, and ensure accurate enrollment while maintaining HIPAA compliance. The role requires 2–3 years in healthcare or related high-touch service, strong communication, and comfort with multiple software systems.