Remote Medicare Customer Care Specialist

AmeriLife; United States; Remote; USD 38,000 - 52,000; Full time

Job summary

AmeriLife is seeking a Customer Care Representative for the Senior Healthcare Direct team in a remote role. You will handle inbound calls, research inquiries, and respond to applicants, policyholders, agents, or providers in a timely, professional manner.

Use CRM and internal systems to document interactions, apply policies, and determine resolutions. The ideal candidate has 3–5 years of customer service experience, strong communication, and a client-focused approach.

Qualifications

• Excellent verbal and written communication.
• Strong problem-solving and decision-making abilities.
• Empathetic, patient, and able to handle challenging situations.
• Customer-focused mindset delivering exceptional service.
• Multitask effectively in a fast-paced environment.
• Previous customer service experience is a plus.

Responsibilities

• Handle customer and internal inquiries by phone with high service levels.
• Use internal systems and CRM to research information and resolve inquiries.
• Document and maintain customer and business information accurately.
• Apply product knowledge and company policies to resolve needs.
• Identify when escalation is needed and route requests accordingly.
• Maintain knowledge of policies, products, and processes.
• De-escalate challenging interactions and escalate when needed.
• Protect confidential information and comply with HIPAA and PHI.
• Meet quality standards and contribute to a positive team environment.

Skills

Excellent communication

Problem-solving

Empathetic and patient

Customer-focused

Multitasking

Customer service experience

Education

High School Diploma or equivalent

Job description

AmeriLife is seeking a Customer Care Representative for the Senior Healthcare Direct team in a remote role. You will handle inbound calls, research inquiries, and respond to applicants, policyholders, agents, or providers in a timely, professional manner.

Use CRM and internal systems to document interactions, apply policies, and determine resolutions. The ideal candidate has 3–5 years of customer service experience, strong communication, and a client-focused approach.