Remote Medicare Concierge & Retention Specialist

Integrity; Northern (KY); A distancia; USD 25.000 - 30.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

AHIP certification covered

Licenses renewals covered

Continuing education credits

Remote/work-from-home

Seasonal incentive opportunity

Descripción de la vacante

Connexion Point is seeking experienced and licensed Medicare agents for a remote, United States-based role. You will support members through service-focused conversations, focusing on retention and education while resolving concerns and keeping members engaged during the AEP/OEP season.

The position offers a $19.00/hr base pay, seasonal incentive opportunities, and paid training with AHIP certification. Non-resident licenses renewals are covered, and continuing education credits are provided.

Formación

• Active Health or Health & Life license required.
• Minimum 1 year of Medicare experience.
• Comfortable working across multiple software systems.
• Home office setup that meets remote work requirements.
• Willing to complete a background check.

Responsabilidades

• Handle inbound and outbound calls with existing Medicare members, focused on retention, education, and issue resolution.
• Guide members through their coverage options and next steps without high-pressure tactics.
• Meet performance expectations around call quality, member engagement, retention metrics, and schedule adherence.
• Keep communication current with your supervisor and team.
• Attend team meetings and training sessions throughout the season.

Conocimientos

Active health license

Medicare experience

Weekend availability

Remote work setup

Descripción del empleo

Connexion Point is seeking experienced and licensed Medicare agents for a remote, United States-based role. You will support members through service-focused conversations, focusing on retention and education while resolving concerns and keeping members engaged during the AEP/OEP season.

The position offers a $19.00/hr base pay, seasonal incentive opportunities, and paid training with AHIP certification. Non-resident licenses renewals are covered, and continuing education credits are provided.