Remote Medicare Care Specialist — Inbound Support

Amerilife Group, LLC; Florida; Hybride; USD 33 000 - 52 000; Plein temps

Résumé du poste

AmeriLife is seeking a Customer Care Representative to handle inbound calls, research inquiries, and resolve issues for applicants, policyholders, and providers. You will use CRM and internal systems to document interactions, and maintain HIPAA compliance while delivering a high level of service.

Ideal candidates have 3–5 years of customer service experience, excellent communication, and the ability to multitask in a fast-paced environment. This is a remote role with comprehensive benefits.

Qualifications

• High School Diploma or equivalent required.
• 3-5 years of customer service experience.
• Experience in call center environments preferred.
• Proficiency with computer systems and software.
• Excellent communication and problem-solving abilities.

Responsabilités

• Handle inbound calls, research issues, and provide timely resolutions.
• Utilize CRM, internal systems, and Microsoft Office to document interactions.
• Escalate when needed and maintain HIPAA-compliant handling of information.
• Deliver high-quality customer service and accurate information to applicants, policyholders, and providers.

Connaissances

Excellent communication

Problem solving

Empathy

Customer focus

Multitasking

Formation

High School Diploma

Outils

CRM systems

Microsoft Office

Description du poste

AmeriLife is seeking a Customer Care Representative to handle inbound calls, research inquiries, and resolve issues for applicants, policyholders, and providers. You will use CRM and internal systems to document interactions, and maintain HIPAA compliance while delivering a high level of service.

Ideal candidates have 3–5 years of customer service experience, excellent communication, and the ability to multitask in a fast-paced environment. This is a remote role with comprehensive benefits.