Remote Medicare Customer Care Specialist

AmeriLife; Florida; Remote; USD 40,000 - 55,000; Full time

Benefits offered by this job

PTO

Medical insurance

Dental insurance

Vision insurance

Retirement plan

Disability insurance

Life insurance

Job summary

AmeriLife is seeking Customer Care Representatives for its Senior Healthcare Direct call center. You will handle inbound calls, research information, and resolve inquiries from applicants, policyholders, agents, and providers while maintaining HIPAA compliance and high service standards.

The role emphasizes accurate documentation, data entry, problem solving, and a patient, empathetic approach in a fast-paced environment. Training is provided for product knowledge and processes.

Qualifications

• Excellent communication skills, both verbal and written.
• Strong problem-solving and decision-making abilities.
• Empathetic and patient with the ability to handle challenging situations.
• Customer-focused mindset with a dedication to delivering exceptional service.
• Ability to multitask and work in a fast-paced environment.
• Previous customer service experience is a plus.

Responsibilities

• Handle customer and internal inquiries professionally, accurately, and completely, primarily by phone, while delivering a high level of customer service.
• Utilize internal systems, web-based software, CRM, telephony systems, and other available resources to research information, resolve inquiries, and provide accurate and timely responses.
• Apply strong data-entry and administrative skills to accurately document and maintain customer and business information.
• Apply product knowledge, company policies, procedures, and available resources to effectively address customer needs and determine the appropriate resolution or next steps.
• Accurately identify when a request requires additional assistance or escalation, route the request appropriately, and complete follow-up as needed.
• Maintain a strong working knowledge of company policies, procedures, products, and processes and apply that knowledge consistently in customer interactions.

Skills

Customer service

Communication

Empathy

Multitasking

Education

High School Diploma

Tools

CRM systems

Telephony systems

Microsoft Office

Job description

AmeriLife is seeking Customer Care Representatives for its Senior Healthcare Direct call center. You will handle inbound calls, research information, and resolve inquiries from applicants, policyholders, agents, and providers while maintaining HIPAA compliance and high service standards.

The role emphasizes accurate documentation, data entry, problem solving, and a patient, empathetic approach in a fast-paced environment. Training is provided for product knowledge and processes.