Remote Medicare Broker Support Associate

NAACPJobFinder; Baltimore (MD); Remote; USD 46,000 - 84,000; Full time

Job summary

CareFirst BlueCross BlueShield is seeking a Broker Support Representative I to provide frontline, client-facing service to Medicare brokers and agencies. You will handle onboarding, licensing, enrollment status, and commission inquiries while maintaining accurate broker information and case documentation.

You will coordinate with internal teams to resolve routine issues, support broker portal access, and assist with AEP readiness.

Qualifications

• High School Diploma or GED required.
• Minimum 1 year of health insurance customer service experience.
• Medicare knowledge preferred.
• Active Life & Health Producer licenses preferred.
• Strong written and verbal communication skills.

Responsibilities

• Provide frontline service to Medicare brokers and agencies.
• Assist with broker onboarding, licensing, documentation, enrollment status, and commissions.
• Document broker interactions and cases in CRM and reporting systems.
• Assist with broker portal access and troubleshooting of tools.
• Coordinate with internal departments for enrollment and benefit administration needs.
• Support AEP readiness and routine broker communications.

Skills

Customer service

Health insurance knowledge

Written and verbal communication

Education

High School Diploma or GED

Tools

CRM software

Job description

CareFirst BlueCross BlueShield is seeking a Broker Support Representative I to provide frontline, client-facing service to Medicare brokers and agencies. You will handle onboarding, licensing, enrollment status, and commission inquiries while maintaining accurate broker information and case documentation.

You will coordinate with internal teams to resolve routine issues, support broker portal access, and assist with AEP readiness.