Medicare Broker Support Specialist II - Remote

NAACPJobFinder; Baltimore (MD); Remote; USD 49,000 - 90,000; Full time

Benefits offered by this job

Comprehensive benefits package

401k contribution programs

Job summary

CareFirst BlueCross BlueShield is seeking a Broker Support Representative II to provide advanced operational support for Medicare brokers and agencies, remotely across the U.S. You’ll handle onboarding, licensing, enrollment, commissions, and BOR requests while coordinating with internal teams for issue resolution and compliance.

You will support renewals, sales materials, and broker enablement, while tracking performance metrics and ensuring data integrity in CRM systems.

Qualifications

• 3 years customer service experience in health insurance.
• Medicare experience preferred.
• Active Life & Health Producers Licenses preferred.
• Must be able to manage multiple priorities and respond to unplanned events.

Responsibilities

• Provide advanced customer-facing support to brokers, agencies, and account administrators.
• Assist with onboarding, contracting, licensing, enrollment, applications, commissions, BOR requests, and compliance requirements.
• Coordinate with internal teams, vendors, and tele-sales partners to resolve service and operational issues.
• Support broker retention, renewals, and broker sales enablement.
• Monitor KPIs, SLAs, turnaround times, and service trends; document CRM cases and drive process improvements.

Skills

Customer service

Communication skills

Interpersonal skills

Analytical skills

Problem solving

Education

High School Diploma or GED

Job description

CareFirst BlueCross BlueShield is seeking a Broker Support Representative II to provide advanced operational support for Medicare brokers and agencies, remotely across the U.S. You’ll handle onboarding, licensing, enrollment, commissions, and BOR requests while coordinating with internal teams for issue resolution and compliance.

You will support renewals, sales materials, and broker enablement, while tracking performance metrics and ensuring data integrity in CRM systems.