Broker Support Representative I - Medicare (Remote)

NAACPJobFinder; Baltimore (MD); Remote; USD 46,000 - 84,000; Full time

Job summary

CareFirst BlueCross BlueShield is seeking a Broker Support Representative I to provide frontline, client-facing service to Medicare brokers and agencies. You will handle onboarding, licensing, enrollment status, and commission inquiries while maintaining accurate broker information and case documentation.

You will coordinate with internal teams to resolve routine issues, support broker portal access, and assist with AEP readiness.

Qualifications

• High School Diploma or GED required.
• Minimum 1 year of health insurance customer service experience.
• Medicare knowledge preferred.
• Active Life & Health Producer licenses preferred.
• Strong written and verbal communication skills.

Responsibilities

• Provide frontline service to Medicare brokers and agencies.
• Assist with broker onboarding, licensing, documentation, enrollment status, and commissions.
• Document broker interactions and cases in CRM and reporting systems.
• Assist with broker portal access and troubleshooting of tools.
• Coordinate with internal departments for enrollment and benefit administration needs.
• Support AEP readiness and routine broker communications.

Skills

Customer service

Health insurance knowledge

Written and verbal communication

Education

High School Diploma or GED

Tools

CRM software

Job description

# Broker Support Representative I - Medicare (Remote)CareFirst BlueCross BlueShieldBaltimore, MDNov 14, 2026Other## Job Description**Resp & Qualifications****PURPOSE**:This position is responsible for providing front-line operational and administrative support to Medicare brokers and agencies, responding to routine inquiries, maintaining accurate broker information and assisting with onboarding, enrollment, commissions, technology and general broker servicing. **ESSENTIAL FUNCTIONS:*** Provides customer-facing service and front-line support to brokers and agencies, proactively assisting with routine service needs and inquiries. Supports broker onboarding, licensing and documentation, application and enrollment status, commission inquiries, demographic and account updates, and general operational questions. Resolves routine service problems using established procedures and escalates more complex issues to Broker Support II as appropriate. Interacts with internal departments to coordinate matters involving service, systems, benefit administration, enrollment, and other broker-related needs.* Provides telephone, email, and shared mailbox support for brokers and agencies, ensuring inquiries are documented, routed, and addressed in a timely manner. Assists with broker portal access and other technology-related questions, providing basic troubleshooting and guidance on available tools and resources. Supports Sales with sales materials, resources, enrollment activities, and Annual Enrollment Period (AEP) readiness and administrative support. Interacts with internal departments, vendors, and other business partners to coordinate routine service and enrollment needs.* Serves as an operational liaison for brokers and agencies by providing routine broker communications, follow-up, and issue resolution. Documents broker interactions, inquiries, and cases within the CRM and other designated systems, ensuring accurate case tracking and appropriate follow-through. Provides routine assistance related to compliance documentation, licensing requirements, applications, enrollment status, and account maintenance, while escalating issues requiring additional expertise or authority to Broker Support II or other appropriate internal partners.* Keeps appropriate Operations, Sales, Enrollment, Service, and other internal partners informed of issues, updates, and changes affecting brokers and agencies. Coordinates routine communications regarding operational processes and procedures, broker account and demographic updates, enrollment matters, and available sales and support resources. Assists with maintaining required broker, licensing, compliance, and account documentation and ensures information is accurately entered and updated within designated systems.* Maintains routine statistical reports, broker and agency records, CRM documentation, case information, and other required operational data. Performs data entry and record maintenance to support accurate reporting and timely follow-up on broker inquiries and outstanding issues. Assists with AEP readiness, administrative activities, application and enrollment tracking, commission inquiries, and compliance-related documentation. Monitors open items to support timely resolution and escalates complex or unresolved matters to Broker Support II as appropriate.**QUALIFICATIONS:** **Education Level:** High School Diploma or GED. **Experience:** 1 year customer service experience in health insurance field. **Preferred Qualifications:*** Medicare experience.* Broad knowledge of CareFirst organization and operations.* Active Life & Health Producers Licenses.**Knowledge, Skills and Abilities (KSAs)*** Must be able to evaluate demands on a timely basis, establish and manage multiple priorities, and respond appropriately to unplanned events/projects.* Excellent written and verbal communication, interpersonal, analytical, and problem-solving skills.* Must have the ability to negotiate and manage customer relationships and expectations.* Must be able to meet established deadlines and handle multiple customer service demands from internal and external customers, within set expectations for service excellence. Must be able to effectively communicate and provide positive customer service to every internal and external customer, including customers who may be demanding or otherwise challenging. **Salary Range:** $45,648 - $83,688**Salary Range Disclaimer**The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the work is being performed. This compensation range is specific and considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate's work experience, education/training, internal peer equity, and market and business consideration. It is not typical for an individual to be hired at the top of the range, as compensation decisions depend on each case's facts and circumstances, including but not limited to experience, internal equity, and location. In addition to your compensation, CareFirst offers a comprehensive benefits package, various incentive programs/plans, and 401k contribution programs/plans (all benefits/incentives are subject to eligibility requirements).**Department**Medicare Sales**Equal Employment Opportunity**CareFirst BlueCross BlueShield is an Equal Opportunity (EEO) employer. It is the policy of the Company to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.**Federal Disc/Physical Demand**Note: The incumbent is required to immediately disclose any debarment, exclusion, or other event that makes him/her ineligible to perform work directly or indirectly on Federal health care programs.**PHYSICAL DEMANDS:**The associate is primarily seated while performing the duties of the position. Occasional walking or standing is required. The hands are regularly used to write, type, key and handle or feel small controls and objects. The associate must frequently talk and hear. Weights up to 25 pounds are occasionally lifted.**Sponsorship in US*** Must be eligible to work in the U.S. without Sponsorship#LI-KL1### About CareFirst BlueCross BlueShieldNamed by the Ethisphere Institute as one of the “World’s Most Ethical Companies” for 10 consecutive years.CareFirst. It’s not just our name. It’s our promise. Over 3.5 million people trust us with their healthcare needs, and we take this responsibility seriously.Our vision for healthcare is clear. Quality care should be easy to afford, easy to use and available to everyone. And what we’re building for you is exactly what we expect for ourselves and those we love.Every day, we make a meaningful difference in the communities where we live and work. We solve real problems for the people we serve with equal parts empathy and urgency—simplifying the complex, delivering tailored solutions and stepping forward with new ideas.RECRUITMENT FRAUD NOTICE: CareFirst is aware of an increase in fraudulent job offers being made on behalf of our recruitment team. Legitimate CareFirst recruiters will always contact you from an email address ending in “@carefirst.com” and will never ask for a payment in exchange for a job opportunity or ask you to submit sensitive personal information via email, phone, or text.COVID-19 VACCINATION NOTICE: As a leading healthcare organization, it is our responsibility to do our part to help end this pandemic and protect the health and well-being of our members, workforce, communities, businesses and partners. Our recruiters continue to fill open positions. Interviews and other processes are being modified to protect the safety of our candidates and team members. Effective November 1, 2021, COVID-19 full vaccination is required for all employees, including those who work remotely today or in the future. CareFirst will comply with all state and local laws regarding vaccine mandates. Medical and religious exemptions will be made where appropriate using our standard vaccine exemption processes.Independent licensee of BCBSA.