Medicare Broker Support Specialist I

CareFirst BlueCross BlueShield; Baltimore (MD); On-site; USD 46,000 - 84,000; Full time

Job summary

CareFirst BlueCross BlueShield is seeking a Healthcare Support role to provide front-line operational and administrative assistance to Medicare brokers and agencies in Baltimore. You will handle onboarding, enrollment status, and routine inquiries, coordinating with Sales, Enrollment, and Compliance teams.

Ideal candidates have 1 year of health insurance customer service and Medicare familiarity; Life & Health Producer Licenses are preferred and licensing requirements must be met.

Qualifications

• High school diploma or GED required.
• 1 year of customer service experience in health insurance.
• Medicare experience preferred.
• Active Life & Health Producers Licenses.

Responsibilities

• Provide front-line operational and administrative support to Medicare brokers and agencies.
• Provide telephone, email, and shared mailbox support for brokers and agencies; assist with portal access and basic troubleshooting.
• Serve as an operational liaison by documenting broker interactions in CRM and coordinating with internal partners.
• Keep internal teams informed of broker-related updates and assist with enrollment, licensing, and documentation.

Skills

Prioritization

Communication

Customer service

Relationship management

Education

High School Diploma or GED

Tools

CRM systems

Job description

CareFirst BlueCross BlueShield is seeking a Healthcare Support role to provide front-line operational and administrative assistance to Medicare brokers and agencies in Baltimore. You will handle onboarding, enrollment status, and routine inquiries, coordinating with Sales, Enrollment, and Compliance teams.

Ideal candidates have 1 year of health insurance customer service and Medicare familiarity; Life & Health Producer Licenses are preferred and licensing requirements must be met.