Medicare Broker Support Specialist

CareFirst, Inc.; Baltimore (MD); Remote; USD 49,000 - 90,000; Full time

Job summary

CareFirst, Inc. is seeking an experienced broker support specialist to deliver advanced operational support across the broker lifecycle in a fast-paced environment.

You will escalate complex enrollment, commission, contracting, and servicing issues, while driving broker productivity, retention, compliance and performance. Responsibilities include onboarding support, licensing, BOR requests, and collaboration with internal teams to resolve issues.

Qualifications

• Ability to prioritize multiple tasks and handle unplanned events.
• Excellent written and verbal communication and interpersonal skills.
• Strong analytical and problem-solving abilities.
• Ability to manage customer relationships and set expectations.

Responsibilities

• Provide advanced support to brokers, agencies, and admins, resolving complex issues.
• Support onboarding, contracting, licensing, enrollment, and commissions; assist with BOR requests.
• Assist Sales with renewals, enrollment activities, and broker enablement; resolve commission issues.
• Offer guidance on escalated broker issues; maintain CRM documentation and data integrity.
• Monitor KPIs, SLAs, and trends; coordinate with departments to resolve issues and drive improvements.

Skills

Prioritization

Communication skills

Negotiation

Analytical skills

Education

High school diploma

Job description

CareFirst, Inc. is seeking an experienced broker support specialist to deliver advanced operational support across the broker lifecycle in a fast-paced environment.

You will escalate complex enrollment, commission, contracting, and servicing issues, while driving broker productivity, retention, compliance and performance. Responsibilities include onboarding support, licensing, BOR requests, and collaboration with internal teams to resolve issues.