Medicare Broker Support Associate

CareFirst, Inc.; Baltimore (MD); Remote; USD 46,000 - 84,000; Full time

Job summary

CareFirst, Inc. is seeking a candidate to provide front-line operational and administrative support to Medicare brokers and agencies in the Baltimore area.

The role involves responding to routine inquiries, maintaining broker records, and assisting with onboarding, enrollment, and commission processing. The ideal candidate has at least 1 year of health insurance customer service experience and knowledge of Medicare processes; Life & Health Producer licenses are a plus.

Qualifications

• High School Diploma or GED required.
• 1 year of customer service experience in health insurance required.
• Medicare experience preferred.
• Active Life & Health Producers Licenses preferred.

Responsibilities

• Provide front-line operational and administrative support to Medicare brokers and agencies, responding to routine inquiries and maintaining broker information.
• Assist with onboarding, enrollment, commissions, licensing documentation, and enrollment status; support with broker portal access and technology questions.
• Document broker interactions in CRM and coordinate routine communications with internal teams to ensure timely issue resolution.

Skills

Customer service

Health insurance knowledge

Communication skills

Problem solving

Education

High School Diploma or GED

Job description

CareFirst, Inc. is seeking a candidate to provide front-line operational and administrative support to Medicare brokers and agencies in the Baltimore area.

The role involves responding to routine inquiries, maintaining broker records, and assisting with onboarding, enrollment, and commission processing. The ideal candidate has at least 1 year of health insurance customer service experience and knowledge of Medicare processes; Life & Health Producer licenses are a plus.