Remote Medical Virtual Assistant - Insurance Verification

Rockstar; Baltimore (MD); Remote; USD 40,000 - 66,000; Full time

Job summary

Rockstar is hiring a full-time Medical Virtual Assistant specializing in insurance verification and prior authorization for a multi-location outpatient physical therapy practice serving Baltimore-area patients. This remote role requires detail orientation, strong communication, and HIPAA-compliant handling of patient information.

You will verify coverage, obtain authorizations, and coordinate with providers to ensure accurate eligibility, benefits and smooth billing workflows, contributing to a

Qualifications

• Experience in insurance verification and prior authorizations within a healthcare setting.
• Strong understanding of insurance benefits, eligibility, and payer requirements.
• Excellent written and verbal English communication skills.
• Strong attention to detail and ability to multitask with high-volume workflows.

Responsibilities

• Verify patient insurance coverage and benefits prior to appointments.
• Review eligibility, copays, deductibles, coinsurance, and coverage limitations.
• Obtain pre-authorizations for medical procedures and therapy services as required.
• Track authorization status and follow up on pending requests.
• Maintain accurate documentation and ensure HIPAA compliance at all times.
• Communicate with insurance providers to resolve authorization issues or discrepancies.
• Generate basic insurance and authorization reports for management review.

Skills

Insurance verification

Prior authorizations

HIPAA compliance

English communication

Tools

PROMPT EMR system

Microsoft Office

Google Workspace

Payer portals

Job description

Rockstar is hiring a full-time Medical Virtual Assistant specializing in insurance verification and prior authorization for a multi-location outpatient physical therapy practice serving Baltimore-area patients. This remote role requires detail orientation, strong communication, and HIPAA-compliant handling of patient information.

You will verify coverage, obtain authorizations, and coordinate with providers to ensure accurate eligibility, benefits and smooth billing workflows, contributing to a