Remote Medical Switchboard & Triage Operator

Talentify; Nashville (TN); Remote; USD 32,000 - 42,000; Full time

Job summary

SCRI Oncology Partners in Nashville, TN is seeking a remote Telephone Operator to be the welcoming voice of the practice. The role involves triaging calls, relaying messages, and directing callers to the appropriate department from a home office.

The ideal candidate will have a high school diploma and 2-3 years of operator experience, preferably in a medical setting. In-person training may be required at the Nashville site to ensure a strong team connection.

Qualifications

• High school diploma or equivalent required.
• At least 2-3 years of operator experience, preferably in a medical setting.

Responsibilities

• Courteously and efficiently answers all incoming calls and connects callers with the correct extension.
• Takes and relays messages in an accurate and timely manner.
• Responds to emergency and urgent calls from patients in a timely manner.
• Directs callers immediately to clinical staff as necessary.
• Performs operator functions including triaging calls; connecting and transferring calls; setting up conference calls; instructing users on telephone procedures; and reporting telephone and equipment malfunctions to the appropriate party.
• Provides a pleasant and helpful phone contact for callers.
• Responsible for opening and closing the switchboard.
• Performs clerical duties as assigned to maintain workflow in the department.

Education

High School Diploma or equivalent

Job description

SCRI Oncology Partners in Nashville, TN is seeking a remote Telephone Operator to be the welcoming voice of the practice. The role involves triaging calls, relaying messages, and directing callers to the appropriate department from a home office.

The ideal candidate will have a high school diploma and 2-3 years of operator experience, preferably in a medical setting. In-person training may be required at the Nashville site to ensure a strong team connection.