Remote Medical Support Specialist – Patient Care

Community Health Systems, Inc.; United States; Remote; USD 36,000 - 48,000; Full time

Benefits offered by this job

PTO

Health benefits

401k with company match

Tuition reimbursement

Job summary

Community Health Systems, Inc. (CHS) - Shared Services Center is seeking a Remote Customer Service Specialist to support patients with timely, accurate information and compassionate service.

This entry-level role emphasizes strong communication, problem solving, and ability to manage inquiries via phone, email, and chat while contributing to performance metrics in a fully remote setting. Benefits include PTO, comprehensive health benefits, a 401k with company match, and tuition reimbursement,

Qualifications

• 1–2 years of customer service experience, preferably in a call center or help desk.
• Familiarity with CRM software and customer service tools.
• H.S. Diploma or GED required; associate degree preferred.
• Ability to work remotely in a performance-driven environment.

Responsibilities

• Handle inquiries via phone, email, chat, providing accurate information.
• Identify needs, resolve issues, and document outcomes.
• Escalate complex issues to appropriate team members.
• Maintain CRM records with thorough interactions.
• Support KPIs like productivity, response times, and CSAT.
• Collaborate with peers and supervisors.
• Work fully remote.

Skills

CRM experience

Multitasking

Communication

Problem solving

Education

HS Diploma

Associate degree

Tools

CRM software

MS Office

Job description

Community Health Systems, Inc. (CHS) - Shared Services Center is seeking a Remote Customer Service Specialist to support patients with timely, accurate information and compassionate service.

This entry-level role emphasizes strong communication, problem solving, and ability to manage inquiries via phone, email, and chat while contributing to performance metrics in a fully remote setting. Benefits include PTO, comprehensive health benefits, a 401k with company match, and tuition reimbursement,