Remote Medical Customer Service Specialist

Shared Services Center - Fort Smith; Fort Smith (AR); Remote; USD 32,000 - 42,000; Full time

Benefits offered by this job

Paid Time Off (PTO)

Comprehensive Health Benefits -Medical

401k with company match

Tuition reimbursement

Job summary

Community Health Systems, Inc. is seeking a Remote Customer Service Specialist to act as the first point of contact for patients, addressing inquiries and resolving issues with care and professionalism.

This entry-level role emphasizes strong communication, attention to detail, and the ability to handle inquiries via phone, email, and chat from a fully remote environment. You’ll work toward service metrics while collaborating across departments to ensure timely resolutions.

Qualifications

• H.S. Diploma or GED required.
• Associate Degree or some college coursework preferred.
• 1-2 years of customer service experience required, preferably in a call center or help desk.
• Familiarity with CRM software and customer service tools preferred.

Responsibilities

• Responds to customer inquiries via phone, email, chat, or other channels with accurate information.
• Clarifies and resolves issues by identifying needs, root causes, and implementing solutions.
• Escalates complex issues for timely follow-up and resolution.
• Provides triage support for common issues related to platforms and back-office processes.
• Documents interactions in CRM with detailed records of inquiries and resolutions.
• Adheres to quality standards and KPIs including productivity, response times, and customer satisfaction.
• Delivers professional, patient-focused service and maintains a positive attitude.
• Collaborates with peers and supervisors to share insights and improve service.
• Performs other duties as assigned and complies with policies and standards.
• This is a fully remote opportunity.

Skills

Strong communication

Written communication

Problem solving

Multitasking

Detail oriented

Independent worker

Team player

Interpersonal skills

Education

High School Diploma or GED

Associate Degree / some college

Tools

CRM software

Microsoft Office Suite

Job description

As a Remote Customer Service Specialist at Community Health Systems (CHS) - Shared Services Center, you’ll play a vital role in quality healthcare, building enduring relationships with our patients, and providing value for the people and communities we serve.

Our team members enjoy a robust benefits package including:

• Paid Time Off (PTO)
• Comprehensive Health Benefits - Medical, Dental & Vision
• 401k with company match
• Tuition reimbursement

The Remote Medical Customer Service Specialist serves as the initial point of contact for customers, addressing inquiries, resolving issues, and delivering high-quality service to ensure a positive customer experience. This entry-level role requires excellent communication skills, attention to detail, and the ability to manage a variety of customer requests through multiple channels, including phone, email, and chat. The Representative works in a performance-driven environment, adhering to established service metrics and standards, while collaborating with other departments to ensure timely and effective resolution of customer concerns.

Essential Functions

• Responds to customer inquiries through phone, email, chat, or other communication channels, providing accurate and timely information.
• Clarifies and resolves customer issues by identifying their needs, determining root causes, and implementing effective solutions.
• Escalates complex or unresolved issues to appropriate team members or departments, ensuring prompt follow-up and resolution.
• Provides triage support for common issues related to platforms, applications, and back-office processes.
• Documents all interactions accurately and thoroughly in the customer relationship management (CRM) system, ensuring detailed records of inquiries and resolutions.
• Adheres to quality standards and key performance indicators (KPIs), including productivity, response times, and customer satisfaction ratings.
• Delivers exceptional customer service by maintaining professionalism, patience, and a customer-focused attitude in all interactions.
• Contributes to a team-oriented work environment by sharing insights, offering assistance, and collaborating effectively with peers and supervisors.
• Performs other duties as assigned.
• Complies with all policies and standards.
• This is a fully remote opportunity.

Qualifications

• H.S. Diploma or GED required
• Associate Degree or some college coursework in a related field preferred
• 1-2 years of customer service experience required, preferably in a call center or help desk environment required
• Familiarity with CRM software and customer service tools preferred

Knowledge, Skills and Abilities

• Strong verbal and written communication skills, with the ability to clearly convey information and resolve customer concerns.
• Proficient in using computer systems, including Microsoft Office Suite and CRM platforms.
• Excellent problem-solving and critical-thinking abilities.
• Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
• Detail-oriented with a strong focus on accuracy and quality.
• Demonstrated ability to work independently and as part of a team.
• Strong interpersonal skills and the ability to build rapport with customers and colleagues.

We know it’s not just about finding a job. It’s about finding a place where you are respected, valued and where your work is purposeful and fulfilling. A place where your talent is recognized, professional development is encouraged and career advancement is possible.

Community Health Systems is one of the nation’s leading healthcare providers. With healthcare delivery systems in 36 distinct markets across 14 states, CHS operates 69 affiliated hospitals with more than 10,000 beds and approximately 1,000 other sites of care, including physician practices, urgent care centers, freestanding emergency departments, imaging centers, cancer centers, and ambulatory surgery centers.

This position is not eligible for immigration sponsorship now or in the future. Applicants must be authorized to work in the U.S. for any employer.