Remote Medical Support Coordinator – Night Shift

Zohorecruit; United States; Remote; USD 42,000 - 55,000; Full time

Benefits offered by this job

Remote work

Night shift (EST)

HMO on Day 1

13th Month Pay

Leave credits annual

Job summary

PeoplePartners in the United States is seeking a US Medical Support Coordinator (Remote | Night Shift) to serve as the first voice for patients, coordinate appointments, verify insurance, and manage clinical documentation across multiple systems.

This remote, patient-facing role requires strong English communication, attention to detail, and the ability to work across time zones. You will support a US-based healthcare client while keeping HIPAA standards and accurate records.

Qualifications

• 2+ years of experience in customer service or related role.
• Excellent spoken and written English with strong communication.
• Professional and confident with patients and providers.
• Attention to detail and accuracy with sensitive information.
• Ability to work remotely across time zones.
• Familiarity with HIPAA and patient confidentiality.
• Comfort using multiple systems: BaseRow, PracticeQ/IntakeQ, SR Fax, GHL, Good Billing.

Responsibilities

• Answer inbound patient calls warmly and professionally.
• Guide patients from inquiry to appointment scheduling.
• Explain services, insurance coverage, and expectations.
• Maintain referrals and clinical documentation.
• Verify insurance eligibility and collect data.
• Upload documentation into the EMR and keep records updated.
• Track referrals, reminders, and tasks to completion.
• Support credentialing as needed.
• Maintain HIPAA compliance.

Skills

Communication

Active listening

English fluency

Multitasking

Tools

BaseRow

PracticeQ

IntakeQ

SR Fax

GHL

Good Billing

Job description

PeoplePartners in the United States is seeking a US Medical Support Coordinator (Remote | Night Shift) to serve as the first voice for patients, coordinate appointments, verify insurance, and manage clinical documentation across multiple systems.

This remote, patient-facing role requires strong English communication, attention to detail, and the ability to work across time zones. You will support a US-based healthcare client while keeping HIPAA standards and accurate records.