Remote Medical Scheduler & Outreach Specialist

Wellvana; Nashville (TN); On-site; USD 42,000 - 62,000; Full time

Job summary

Wellvana in Nashville is seeking an Outreach Specialist (Medical Scheduler) to coordinate patient appointments, optimize provider schedules, and ensure a positive experience for patients and healthcare providers. You’ll follow scripts, maintain high call quality, and support seamless scheduling across partner clinics.

The role requires 2+ years in a medical scheduler role, strong communication, and experience with EMR systems.

Qualifications

• 2+ years of experience as a medical scheduler or in a similar role within a healthcare setting.
• Strong communication and organizational skills with attention to detail.
• Familiarity with EMR systems and scheduling software; knowledge of healthcare terminology.

Responsibilities

• Schedule patient appointments and manage inbound/outbound calls for scheduling.
• Collaborate with providers to optimize daily schedules and minimize wait times.
• Communicate appointment details, prep instructions, and follow-up needs to patients.
• Enter and maintain patient information in scheduling systems and EMR.
• Deliver excellent patient experience and address inquiries professionally.

Skills

Telephonic outreach

Communication

Critical thinking

Adaptability

Remote work experience

Healthcare terminology

Time management

Customer service

Data privacy

Education

High school diploma or equivalent

Healthcare administration background

Value-based care experience

Tools

EMR systems

Scheduling software

Job description

Wellvana in Nashville is seeking an Outreach Specialist (Medical Scheduler) to coordinate patient appointments, optimize provider schedules, and ensure a positive experience for patients and healthcare providers. You’ll follow scripts, maintain high call quality, and support seamless scheduling across partner clinics.

The role requires 2+ years in a medical scheduler role, strong communication, and experience with EMR systems.