Remote Medical Device Support Specialist

Visa Hunt; United States; On-site; USD 32,000 - 34,000; Full time

Benefits offered by this job

Leadership development

Medical device technology exposure

Career growth opportunities

IQVIA Learning Center access

Job summary

IQVIA in Carlsbad, CA is seeking a Clinical Phone Support Specialist to provide remote customer support focusing on pre and post implant questions and issues.

The role is fully remote with 40 hours per week, requiring access to the internet; ideal candidates have strong communication skills and at least 1 year in customer service. This position offers exposure to the medical device field and opportunities for growth.

Qualifications

• High School degree required.
• 1+ years customer service experience.
• Ability to build rapport with clients.
• Ability to prioritize and multitask.
• Positive and professional demeanor.
• Able to work on a computer for up to 8 hours daily.
• Excellent written and verbal communication skills.

Responsibilities

• Answer calls and assist customers with questions.
• Transfer calls to appropriate department.
• Provide support and report complaints per training.
• Enter information into CRM tool.
• Log in time and answer all assigned calls.
• Handle customer calls in a friendly manner.
• Collaborate with Team Manager to meet deliverables.
• Document and update client records based on interactions.
• Work 40 hours a week.

Skills

Customer service

Rapport-building

Communication

Multitasking

CRM software

Education

High School diploma

Tools

CRM software

Job description

IQVIA in Carlsbad, CA is seeking a Clinical Phone Support Specialist to provide remote customer support focusing on pre and post implant questions and issues.

The role is fully remote with 40 hours per week, requiring access to the internet; ideal candidates have strong communication skills and at least 1 year in customer service. This position offers exposure to the medical device field and opportunities for growth.