Remote Medical Device Service Engineer

Philips; United States; Remote; USD 58,000 - 90,000; Full time

Benefits offered by this job

PTO

401(k) match

HSA with company contribution

Stock purchase plan

Education reimbursement

Job summary

Philips is seeking a Remote Service Engineer to provide frontline remote technical expertise for healthcare customers and field teams, delivering rapid diagnostics and resolving issues through advanced troubleshooting while minimizing onsite visits.

Role requires at least 5+ years in remote software systems with SQL and Windows Server experience, plus networking and technical documentation skills. This field role involves travel and collaboration with Philips products and partners.

Qualifications

• Five+ years of remote software system experience plus SQL and Windows Server environments.
• Proficient in computer networking and creating technical solutions documentation.
• Ability to diagnose mechanical and electrical issues remotely.

Responsibilities

• Provide remote technical support and diagnostics to healthcare customers and field partners using advanced remote access technologies.
• Respond to customer inquiries as a Philips representative, delivering timely and accurate troubleshooting support.
• Resolve service issues by leveraging internal tools, systems, and knowledge resources.
• Escalate complex product issues to higher-level support for further evaluation and resolution.
• Utilize remote capabilities to efficiently resolve issues and reduce the need for onsite service dispatch.

Skills

Remote software systems experience

SQL

Windows Server environments

Networking

Technical solutions authoring

Mechanical and electrical issue triage

Education

Associate degree or higher, technical discipline preferred

Tools

Remote access tools

Diagnostic software/tools

Job description

Philips is seeking a Remote Service Engineer to provide frontline remote technical expertise for healthcare customers and field teams, delivering rapid diagnostics and resolving issues through advanced troubleshooting while minimizing onsite visits.

Role requires at least 5+ years in remote software systems with SQL and Windows Server experience, plus networking and technical documentation skills. This field role involves travel and collaboration with Philips products and partners.