Remote Medical Insurance Collections Specialist

HCA Healthcare, Inc.; Brentwood (TN); Remote; USD 42,000 - 56,000; Full time

Benefits offered by this job

Medical, prescription drug, dental, &/

Vision & behavioral health

Telemedicine services

401(k) plan with employer match

Educational support

Job summary

HCA Healthcare’s Parallon division seeks an Insurance Collector to manage follow-up and resolution of insurance and patient receivables from a remote location within the United States. The role emphasizes timely claim resolution, audit-ready documentation, and collaboration with patients and insurers.

The position requires at least 1 year of related healthcare experience, with preference for prior Insurance Follow Up, and a stable internet connection for a home-based work setup.

Qualifications

• Minimum of 1-year related experience required, preferably in healthcare. Relevant education may substitute experience requirement.
• Previous experience with Insurance Follow Up is preferred.
• This is a work from home position that requires high-speed internet with 25 MB Download and 15 MB Upload. Wifi is not permitted.
• Ability to work uninterrupted for shift (not including breaks/lunch).

Responsibilities

• Work insurance pools and contact insurance companies to resolve claims that are not paid in a timely manner.
• Review EOB’s, remits and payer correspondence while performing account follow-up and escalated any identified issues to the appropriate area for review and response to expedite claim resolution.
• Identify problem accounts and escalated as appropriate.
• Maintain compliance with pool completion requirements.
• Maintain required productivity and QA standards.
• Document in the patient account record to identify actions taken on the account.
• Work with patients and guarantors resolve payer requests and discrepancies to promptly resolve pending claims.

Skills

Healthcare insurance knowledge

Insurance follow-up

Remote work

Attention to detail

Job description

HCA Healthcare’s Parallon division seeks an Insurance Collector to manage follow-up and resolution of insurance and patient receivables from a remote location within the United States. The role emphasizes timely claim resolution, audit-ready documentation, and collaboration with patients and insurers.

The position requires at least 1 year of related healthcare experience, with preference for prior Insurance Follow Up, and a stable internet connection for a home-based work setup.