Remote Bilingual Medical Records Support Specialist

Healthmark Group; United States; Remote; USD 35,000 - 50,000; Full time

Job summary

A leading healthcare services provider is seeking a dedicated Customer Service Representative to provide excellent support to clients and requestors in a remote role. The ideal candidate possesses strong communication skills and has at least one year of call center experience. Responsibilities include managing medical record inquiries, data entry, and ensuring a high level of customer satisfaction. Bilingual candidates (Spanish/English) are preferred, and a high school diploma is required.

Qualifications

• 1+ year of call center experience required.
• Ability to multi-task and prioritize duties.
• Willingness to learn and adapt.

Responsibilities

• Assist clients with medical record requests via phone.
• Ensure accuracy and detail in notes.
• Provide customer service in a timely manner.

Skills

Excellent communication skills

Problem-solving skills

Detail oriented

Bilingual/Spanish and English

Time management skills

Education

High school diploma or GED

Tools

Microsoft Office

Job description

A leading healthcare services provider is seeking a dedicated Customer Service Representative to provide excellent support to clients and requestors in a remote role. The ideal candidate possesses strong communication skills and has at least one year of call center experience. Responsibilities include managing medical record inquiries, data entry, and ensuring a high level of customer satisfaction. Bilingual candidates (Spanish/English) are preferred, and a high school diploma is required.