Remote Customer Care Specialist (Healthcare Orders)

Cardinal Health; Phoenix (AZ); Remote; USD 22,000 - 25,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

Paid time off

Health savings account (HSA)

401k savings plan

Access to wages before pay day with my

Flexible spending accounts (FSAs)

Short- and long-term disability

Work-Life resources

Paid parental leave

Healthy lifestyle programs

Job summary

Cardinal Health is seeking a Remote Customer Service Operations Representative to handle inbound calls, process orders for medical supplies, and resolve issues with empathy and accuracy. This role supports the order lifecycle from placement to status and discrepancies, working in a high-volume center.

The Representative II will navigate multiple systems, provide timely updates, and ensure compliance with regulatory standards while meeting daily metrics.

Qualifications

• High school diploma, GED or equivalent, or equivalent work experience, preferred
• 2-4 years' experience in high volume call center preferred where communication and active listening skills have been utilized
• Previous experience working in a remote/work from home setting is preferred
• Prior experience working with Microsoft Office is preferred
• Prior experience working with order placement systems and tools preferred
• Customer service experience in prior healthcare industry preferred
• Root cause analysis experience preferred
• Familiarity with call-center phone systems preferred
• Excellent Phone Skills with a focus on quality
• Previous experience being able to achieve daily call center metrics including but not limited to average handle time, adherence, average speed to answer, QA

Responsibilities

• Answer incoming phone calls from customers, caregivers, and applicable referral sources regarding various medical supplies while having sincere interest in the speaker
• Ability to handle high call volumes consistently throughout the workday that range in complexity and sensitivity while maintaining composure with customers
• Process orders for new and existing customers, collecting necessary information for insurance billing; collect payment as needed
• Operate company provided hardware and navigate multiple computer programs throughout the day to address customer's concerns
• Consults with Supervisor or Team Lead on complex and unusual problems
• Adhere to business processes to ensure all work is being done compliantly and in accordance with regulatory standards
• Navigate multiple systems and consult with internal resources to provide order status updates to achieve first time call resolution
• Interpret the meaning of insurance terminology, plans and documentation and explain what it means in an easy-to-understand way
• Explain our products and offerings to our customers to ensure compatible with customer conditions
• Identify and communicate appropriate next steps and expectations to customers based upon system messaging, insurance requirements, and order placement process
• Maintain a positive, empathetic, and professional attitude toward customers and co-workers at all times

Skills

Customer service

Communication

Active listening

High call volumes

Remote work

MS Office

Order systems

Healthcare experience

Root cause analysis

Call-center familiarity

Phone skills

Metrics achievement

Education

High school diploma or GED

Tools

MS Office

Order placement systems

Job description

Cardinal Health is seeking a Remote Customer Service Operations Representative to handle inbound calls, process orders for medical supplies, and resolve issues with empathy and accuracy. This role supports the order lifecycle from placement to status and discrepancies, working in a high-volume center.

The Representative II will navigate multiple systems, provide timely updates, and ensure compliance with regulatory standards while meeting daily metrics.