Remote Medical Call Center Team Lead (Player Coach)

Remote Raven; United States; Remote; USD 7,955 - 11,330; Full time

Job summary

Remote Raven is seeking a player-coach for a remote call center team. You will be responsible for scheduling and team leadership, ensuring provider appointments are filled efficiently. Candidates should have medical call center experience, and familiarity with Athena Health is preferred.

This full-time role is 100% remote, with a focus on maintaining high team morale while achieving scheduling targets.

Qualifications

• 2+ years of experience in a medical call center or patient access role.
• Ability to manage scheduling for a remote team effectively.
• Profound understanding of patient scheduling processes.

Responsibilities

• Make outbound calls to schedule appointments.
• Lead and manage a remote call center team.
• Monitor and report on scheduling performance metrics.

Skills

Medical call center experience

Patient scheduling

Strong verbal communication skills

Organized and detail-oriented

Tools

Athena Health (athenaOne)

Job description

Remote Raven is seeking a player-coach for a remote call center team. You will be responsible for scheduling and team leadership, ensuring provider appointments are filled efficiently. Candidates should have medical call center experience, and familiarity with Athena Health is preferred.

This full-time role is 100% remote, with a focus on maintaining high team morale while achieving scheduling targets.