Remote Medical Admin & Patient Support Specialist

MEDvidi, Inc.; United States; Remote; USD 42,000 - 68,000; Full time

Benefits offered by this job

Health insurance after probation

Wellness compensation

19 vacation days

Wellness days

Sick leave

Job summary

MEDvidi, Inc. is a medical tech company seeking a remote Customer Support Specialist to handle inbound and outbound calls, coordinate with healthcare providers and pharmacies, and manage patient cases end-to-end.

The role emphasizes empathy, clear communication, and accurate documentation within CRM and EMR systems. Work is fully remote (Europe-based) under a B2B model with health insurance compensation after probation, wellness benefits, 19 vacation days, and additional wellness days.

Qualifications

• 2+ years of recent, hands-on experience in online Customer Support.
• Previous remote Customer Support experience.
• Proven experience handling inbound and outbound calls in English.
• Experience in high-volume customer-facing environments.
• Experience handling complex or escalated customer cases.
• Healthcare background through education or work with medical institutions.
• Experience with CRM and strong data accuracy.

Responsibilities

• Handle incoming and outgoing patient communications, primarily via phone.
• Resolve appointment, prescription, and support-related requests.
• Coordinate with healthcare providers, pharmacies, and internal teams.
• Manage patient cases end-to-end and keep patients informed throughout the process.
• Maintain accurate documentation in CRM and EMR systems.
• Complete daily operational tasks within defined timelines.
• Escalate complex or sensitive cases when necessary and ensure follow-up.
• Maintain high standard of communication, empathy, and professionalism.

Skills

Customer Support

Remote work

English fluency

High-volume support

Healthcare knowledge

CRM systems

EMR systems

Empathy

Communication skills

Organization

Tools

CRM systems

EMR systems

Job description

MEDvidi, Inc. is a medical tech company seeking a remote Customer Support Specialist to handle inbound and outbound calls, coordinate with healthcare providers and pharmacies, and manage patient cases end-to-end.

The role emphasizes empathy, clear communication, and accurate documentation within CRM and EMR systems. Work is fully remote (Europe-based) under a B2B model with health insurance compensation after probation, wellness benefits, 19 vacation days, and additional wellness days.