Remote Medicaid Customer Care Associate - Bilingual (Spanish/English)

Conduent, Inc.; Topeka (KS); Remote; USD 22,000 - 23,000; Full time

Benefits offered by this job

Health insurance

Dental coverage

Vision coverage

Retirement savings plan

Paid holidays

Paid time off (PTO)

Job summary

Conduent, Inc. seeks a Medicaid Call Center - Customer Care Associate to work remotely from Kansas. The role requires providing high-quality, accurate information on eligibility and Medicaid programs, while navigating multiple systems.

Training lasts about 7 weeks, conducted remotely via video with camera on. Shifts run 8:00am–7:00pm CST with multiple options; base hourly rate is $16.25, bilingual Spanish/English adds $0.50 per hour.

Qualifications

• High School diploma or GED; post-secondary education preferred.
• Six months' experience in customer service.
• MS Office, Outlook, and Internet usage experience.
• Internet speed: upload 10 Mbps, download 50 Mbps.

Responsibilities

• Provide quality customer service in the KanCare Contact Center.
• Gather documentation and enter information into systems.
• Answer questions about eligibility and provide program information.
• Respond to calls courteously, accurately, and concisely.
• Maintain up-to-date knowledge of regulations, policies, and guidelines.
• Complete all assigned training as necessary.

Skills

Active listening

Customer service

Multitasking

Time management

Interpersonal communication

Typing 28-30 wpm

Adaptability

Team player

Education

High School diploma or GED

Post-secondary education preferred

Tools

MS Office

Outlook

Internet usage

Job description

Conduent, Inc. seeks a Medicaid Call Center - Customer Care Associate to work remotely from Kansas. The role requires providing high-quality, accurate information on eligibility and Medicaid programs, while navigating multiple systems.

Training lasts about 7 weeks, conducted remotely via video with camera on. Shifts run 8:00am–7:00pm CST with multiple options; base hourly rate is $16.25, bilingual Spanish/English adds $0.50 per hour.