Medicaid Call Center - Customer Care Associate (Remote)

Conduent, Inc.; Topeka (KS); Remote; USD 22,000 - 23,000; Full time

Benefits offered by this job

Health insurance

Dental coverage

Vision coverage

Retirement savings plan

Paid holidays

Paid time off (PTO)

Job summary

Conduent, Inc. seeks a Medicaid Call Center - Customer Care Associate to work remotely from Kansas. The role requires providing high-quality, accurate information on eligibility and Medicaid programs, while navigating multiple systems.

Training lasts about 7 weeks, conducted remotely via video with camera on. Shifts run 8:00am–7:00pm CST with multiple options; base hourly rate is $16.25, bilingual Spanish/English adds $0.50 per hour.

Qualifications

• High School diploma or GED; post-secondary education preferred.
• Six months' experience in customer service.
• MS Office, Outlook, and Internet usage experience.
• Internet speed: upload 10 Mbps, download 50 Mbps.

Responsibilities

• Provide quality customer service in the KanCare Contact Center.
• Gather documentation and enter information into systems.
• Answer questions about eligibility and provide program information.
• Respond to calls courteously, accurately, and concisely.
• Maintain up-to-date knowledge of regulations, policies, and guidelines.
• Complete all assigned training as necessary.

Skills

Active listening

Customer service

Multitasking

Time management

Interpersonal communication

Typing 28-30 wpm

Adaptability

Team player

Education

High School diploma or GED

Post-secondary education preferred

Tools

MS Office

Outlook

Internet usage

Job description

Medicaid Call Center - Customer Care Associate (Remote)

Start date: Jan 4, 2027

Location: Remote position; must reside in Kansas; Training will be approx 7 weeks and done remotely via video. Must have camera on during training

Hours of Operation: 8 am - 7 pm CST

Possible shifts - will be determined based on business needs following completion of training. Individuals should be able to work any shift below

Shifts - 8:00am - 4:30pm8:30am - 5:00pm9:00am - 5:30pm10:30am - 7:00pm

Hourly Rate: $16.25/hr.

* Bilingual $16.75/hr. Bilingual Spanish/English with the ability to speak and read both languages fluently.

Job Description

As part of the KanCare Clearinghouse Program, the Medicaid Call Center - Customer Care Associate (Remote) will provide quality customer service in the KanCare Contact Center. The position is responsible for gathering thorough documentation and entering information into various systemsEssential duties may include, but are not limited to:

• Dedicated and trained specifically for supporting KDHE's programs, systems, policies, and procedures
• Answers questions about the eligibility process and provides general program information for Family Medical and E&D/LTC Programs
• Responds to calls courteously, accurately, and concisely
• Provides high-quality customer service and focuses on the accuracy of information provided
• Evaluates information received through a phone contact and asks appropriate follow-up questions, solicits additional information, and evaluates the potential impact of the information provided
• Use standard technology: telephones, e-mail, and web browsers
• Maintain with up-to-date knowledge of regulations, policies, and guidelines
• Complete all assigned training as necessary

Minimum Qualifications/Experience

• High School diploma or GED equivalent; post-secondary education preferred
• Minimum of six (6) months' experience in customer service
• MS Office, Outlook, and Internet usage experience
• Internet Speed: upload 10 mbps, download 50 mbps

Preferred Skills or Knowledge

• Minimum of six (6) months' experience in Family Medical Medicaid eligibility
• Knowledge of Medicaid and managed care programs
• Active listening skills
• Customer Orientated
• Ability to adapt/respond to different types of characters
• Able to multi-task, prioritize, and manage time effectively
• Must possess good interpersonal and communication skills both verbally and in writing including knowledge of basic grammar, spelling & punctuation
• Should be able to type 28-30 wpm accurately
• Willingness to work part of a team
• Maintain the integrity and confidentiality of all records and communications
• All other duties as assigned.
• Strong computer skills with the ability to maneuver in complex software systems

Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated hourly rate for this role is $16.25

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.