Medicaid Call Center - Customer Care Associate (Remote)

Conduent; Arkansas City (KS); Remote; USD 22,000 - 23,000; Full time

Job summary

Conduent, Inc. is hiring a Medicaid Call Center - Customer Care Associate for remote work. The role focuses on providing high-quality service, gathering required documentation, and accurately entering data into multiple systems to support KDHE programs.

Minimum qualifications include a high school diploma or GED, at least six months of customer service experience, and familiarity with MS Office/Outlook. Bilingual Spanish/English is a plus. Salary ranges from $16.25 to $16.75 per hour.

Qualifications

• High School diploma or GED required.
• Minimum of six months' experience in customer service.
• Experience with Family Medical Medicaid eligibility is preferred.
• Strong written and verbal communication skills.

Responsibilities

• Provide quality customer service by phone, email, and web channels.
• Gather documentation and enter information into systems accurately.
• Answer questions about eligibility and program information for KDHE's Family Medical and E&D/LTC programs.
• Maintain up-to-date knowledge of regulations, policies, and guidelines.
• Complete training as necessary.

Skills

Customer service

Bilingual Spanish/English

Communication

Interpersonal skills

Education

High School diploma or GED

Tools

MS Office

Outlook

Internet usage

Job description

Medicaid Call Center - Customer Care Associate (Remote)

Remote position; Hours of Operation:

Possible shifts - will be determined based on business needs following completion of training. Individuals should be able to work any shift below

Shifts - 8:00am - 4:30pm

Hourly Rate: $16.25/hr.

Bilingual $16.75/hr.

Bilingual Spanish/English with the ability to speak and read both languages fluently.

Medicaid Call Center - Customer Care Associate (Remote)

Will provide quality customer service in the KanCare Contact Center. The position is responsible for gathering thorough documentation and entering information into various systems

Dedicated and trained specifically for supporting KDHE's programs, systems, policies, and procedures

Answers questions about the eligibility process and provides general program information for Family Medical and E&D/LTC Programs

Provides high-quality customer service and focuses on the accuracy of information provided

Evaluates information received through a phone contact and asks appropriate follow-up questions, solicits additional information, and evaluates the potential impact of the information provided

Use standard technology: telephones, e-mail, and web browsers

Maintain with up-to-date knowledge of regulations, policies, and guidelines

Complete all assigned training as necessary

High School diploma or GED equivalent; Minimum of six (6) months' experience in customer service

MS Office, Outlook, and Internet usage experience

Minimum of six (6) months' experience in Family Medical Medicaid eligibility

Customer Orientated

Must possess good interpersonal and communication skills both verbally and in writing including knowledge of basic grammar, spelling & punctuation

Strong computer skills with the ability to maneuver in complex software systems

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.