Remote Medicaid Client Retention Coordinator

Asian Counseling and Referral Service; Seattle (WA); Hybrid; USD 65,000 - 71,000; Full time

Benefits offered by this job

Health insurance

Retirement plan (403b)

Paid time off after 60 days

Telecommuting reimbursement

On-site parking

Job summary

Asian Counseling and Referral Service (ACRS) seeks a full-time Admin-Gen, Client Retention Coordinator-Temporary in our Administrative Services department in Seattle. This role leads agency-wide outreach, eligibility navigation, and compliance support to reduce coverage loss under Medicaid timelines.

The position coordinates with programs, partners, and community organizations to ensure timely outreach, accurate records, and proactive delivery of services.

Qualifications

• Bachelor's degree required with focus in business administration, human or social services, public administration, law and/or project management preferred; AND
• Two (2) or more years of experience in project management and direct client services.
• Highschool diploma or equivalent. AND Five (5) or more years of experience in project management and direct client services.

Responsibilities

• Lead the development and coordination of client retention activities across internal programs and external partners.
• Identify and contact clients subject to new Medicaid requirements; provide clear, culturally responsive education.
• Assist clients with collecting, organizing, and submitting required activity documentation; track deadlines.
• Develop and maintain a database of qualifying activities and match clients with opportunities.
• Attend all agency, program and team meetings, trainings, and supervision.

Skills

Project coordination

Client services

Data tracking & reporting

Communication skills

Cultural humility

Education

Bachelor's degree in business, social services, public administration, or related field

High school diploma or equivalent

Tools

Microsoft Office

Excel

Word

Adobe Acrobat / InDesign

LMS platforms

Job description

Asian Counseling and Referral Service (ACRS) seeks a full-time Admin-Gen, Client Retention Coordinator-Temporary in our Administrative Services department in Seattle. This role leads agency-wide outreach, eligibility navigation, and compliance support to reduce coverage loss under Medicaid timelines.

The position coordinates with programs, partners, and community organizations to ensure timely outreach, accurate records, and proactive delivery of services.