AAS - Case Manager I (Vietnamese speaking)

Asian Counseling and Referral Service; Seattle (WA); Hybrid; USD 58,900 - 63,700; Full time

Benefits offered by this job

Medical benefits

Vision insurance

Paid time off

403(b) Retirement Savings Account

Employee Assistance Program

Job summary

Asian Counseling and Referral Service is hiring a full-time Vietnamese speaking Case Manager I for its Aging and Adult Services department in Seattle, WA. The role involves creating and overseeing care plans for clients, coordinating with community resources, and ensuring health service delivery. Candidates should possess a relevant degree and demonstrate effective communication, problem-solving skills, and cultural sensitivity. The position offers a range of benefits, including $58,900 to $63,700 salary, medical benefits, paid time off, and a hybrid work schedule.

Qualifications

• Master's degree or equivalent in social work, behavioral or health sciences.
• Bilingual or bicultural skills relevant to the position are a plus.
• Demonstrates cultural humility and sensitivity.

Responsibilities

• Develop and implement personalized care plans for clients.
• Facilitate access to community resources for clients.
• Conduct home visits and manage client referrals.

Skills

Effective communication

Proficient customer service

Problem-solving skills

Conflict resolution skills

Time-management skills

Multicultural communication

Education

Master's degree in social work or health sciences

Bachelor's degree in social work or health sciences

High School Diploma with three years of experience

Tools

Modern workplace technology

Job description

ACRS seeks two full‑time Vietnamese speaking Case Manager I positions in the Aging and Adult Services department.

Responsibilities

• Works with clients to develop and implement a person‑centered, holistic, and community-based care plan. Specific tasks include: conduct comprehensive in‑home functional assessments and re‑assessments addressing broad range of life domains, verify diagnoses, skin condition, medications, treatments, psychosocial information with health care providers as needed; develop, implement, monitor, and modify a written, personalized care plan in collaboration with client/family, health care providers, and other community resources as appropriate.
• Identifies client’s needs and actively facilitates access and linkages to community resources to assist client in fulfilling the established care plan. Actively manages and follows up referrals to ensure interventions and services provided are meeting the client’s needs.
• Authorizes services and client’s choice of qualified provider based on established care plan. Travels to and from home visits and makes telephone contacts to ensure that the care plan is being appropriately implemented.
• Authorizes or re-authorizes payment for client approved Medicaid funded services or terminated services from WA State Social Services in Provider One. Informs the client of service change or termination based on current needs and function.
• Provides client advocacy in attaining services and assistance in areas such as citizenship, family issues, funeral home services, housing, food assistance, medical resources, financial assistance, legal advocacy, personal care service, translation/interpretation; receives phone calls from clients seeking additional resources related to long-term care (LTC); finds and makes referrals for clients to obtain necessary resources related to LTC; provides counseling and assist with financial eligibility review, application and other required documentation.
• Facilitates client transitions to various care settings including Nursing Homes, Assisted Living facilities, and Adult Family Homes through comprehensive assessment and termination planning. Coordinate and negotiate with care agencies to ensure appropriate residential placement and continuity of care.
• Acts as a mandatory Adult Protective Services (APS) reporter to ensure the safety and well‑being of vulnerable adults; completes timely reporting of observed or reported client’s suicidal ideation or other mental/behavioral issues to the local County Designated Crisis Responders.
• Assists clients and family in making home modifications to ensure client’s safety in the home environment, provides short‑term crisis intervention in an emergency situation, and helps determine appropriate care setting and transfers the case to a more supportive residential care setting to ensure proper hand‑off of care needs.
• Completes and submits documentation within the established timeframe; participates in the program’s Quality Assurance (QA) and process improvements, contract compliance, and client service excellence initiatives. Expected to meet program performance and/or productivity standards.
• Attends and participates in all agency, program, and team meetings, consultations, and in‑service trainings.

Qualifications

• Education and Experience:
  • Master’s degree (social work, behavioral or health sciences preferred) and bilingual or bicultural skills relevant to the position; OR
  • Bachelor’s degree (social work, behavioral or health sciences preferred) and bilingual or bicultural skills relevant to the position; OR
  • Associate of Arts/Associate of Science with one (1) year of paid on‑the‑job social services, behavioral or health sciences preferred, and bilingual or bicultural skills relevant to the position; OR
  • High School Diploma and three (3) years of paid on‑the‑job social service, behavioral or health sciences preferred and bilingual or bicultural skills relevant to the position.
• Cultural Humility:
  • Demonstrates respect and sensitivity when providing services to individuals from diverse cultural, racial, linguistic, and socioeconomic backgrounds.
  • Delivers care in a manner that is responsive to each client’s cultural beliefs, values, and practices. Contributes to a safe, inclusive, and welcoming environment in support of the agency’s equity, inclusion, diversity, and belonging values.
• Knowledge and Skills:
  • Effective communication with individuals with diverse backgrounds and perspectives.
  • Proficient customer service skills with empathy, compassion, understanding, and patience.
  • Strong time‑management and problem‑solving skills, with the ability to adapt to constant change and think critically.
  • Conflict resolution skills to mediate between clients and caregivers or family members.
  • Knowledge of aging process, aging network service delivery system, other service delivering systems in the community, the purpose of the Community Living Connection (CLC) and Title XIX Case Management programs, and the responsibilities of CLC and CM staff.
  • Familiarity with how common adult illnesses progress and its impact on daily tasks preferred.
  • Ability to make sound mental judgments regarding safe environments during client assessments.
  • Fluency in one or more Asian and Native Hawaiian/Pacific Islander language preferred.
  • Multilingual and multicultural communication skills are highly valued.
• Technical Skills:
  • Proficient in using modern workplace technology, including collaboration tools, communication platforms, and business applications for document creation, scheduling, and data management. Able to learn new systems quickly, navigate digital workflows, and use online tools and resources to support day‑to‑day work.
• Additional Requirements:
  • Must have reliable transportation. If using a personal or agency vehicle to fulfill job duties, must have a valid driver’s license and be insurable under ACRS’s auto policy. If using personal vehicle, must have current auto insurance.
  • Follows all agency policies and procedures as outlined in the Employee Handbook.

Benefits & Scheduling

• Schedule: Monday through Friday, no weekend work.
• Pay range: $58,900 to $63,700 annually; increase possible after 6 months based on experience.
• Medical benefits: ACRS pays 100% for employee‑only HMO/Virtual Plus medical benefits; additional options 75%–85%.
• Vision insurance available at a minimal cost.
• Life, AD&D, and long‑term disability insurance paid 100% by ACRS.
• Employer‑paid ORCA card and van‑pool program; free on‑site parking at Main Office.
• Paid Time Off: 8 hours of vacation accrued monthly from day 1, available after 6 months; 6 hours sick leave accrued monthly from day 1, available once accrued; 32 hours (max) wellness leave per year, available at hire, subject to prorated by month; 13 paid holidays annually.
• IT equipment provided; telecommuting reimbursement available.
• 403(b) Retirement Savings Account eligibility.
• Simplified Employee Pension available after 2 years.
• Employee Assistance Program.

Working Conditions

The position requires regular mobility within the office or workspace, may involve sitting for extended periods, handling objects, tools, or controls, and occasional lifting or moving of up to 20 pounds. Visual acuity is beneficial.

This position is hybrid, with 60 % of work conducted on‑site or in‑person (home visits) and 40 % performed remotely. Hybrid work expectations are subject to change at the agency’s discretion.

Location

Asian Counseling and Referral Service – Main Office

EEO Statement

Asian Counseling and Referral Service is an equal opportunity employer/program. ACRS does not discriminate on the basis of age, ancestry, color, creed, disability, gender identity, marital status, national origin, parental status, political ideology, race, religion, sex, sexual orientation, use of a service animal, military or veteran status. ACRS is a tobacco‑free campus.