Remote Client Retention & Eligibility Coordinator

Asian-Counseling-; Seattle (WA); Hybrid; USD 65,000 - 71,000; Full time

Benefits offered by this job

Health insurance

Dental & Vision insurance

Life, AD&D & long-term disability

On-site parking

Paid time off after 60 days

13 paid holidays

IT equipment provided

401k/403b retirement savings

Job summary

Asian Counseling and Referral Service (ACRS) is seeking a full-time Administrative Gen - Client Retention Coordinator (Temporary) in our Administrative Services department. The role leads client retention activities, eligibility navigation, and coordinated outreach to maintain Medicaid coverage across programs and partners.

Responsibilities include outreach, documentation, and strategic coordination to reduce coverage loss.

Qualifications

• Bachelor's degree required with focus in business administration, human or social services, public administration, law and/or project management preferred; AND
• Two or more years of experience in project management and direct client services. OR
• Highschool diploma or equivalent. AND
• Five (5) or more years of experience in project management and direct client services.

Responsibilities

• Lead development and coordination of client retention activities across programs and partners.
• Conduct client outreach and eligibility support to maintain coverage.
• Ensure timely documentation and compliance with Medicaid eligibility requirements.
• Maintain a database of qualifying activities and match clients to opportunities.
• Attend agency and team meetings to support program goals.
• Monitor client engagement and report on outcomes.

Skills

Project management

Client services

Data analysis

Communication

Cultural humility

Education

Bachelor's degree

High school diploma

Tools

Microsoft Excel

Microsoft Word

Learning Management Systems (LMS)

Job description

Asian Counseling and Referral Service (ACRS) is seeking a full-time Administrative Gen - Client Retention Coordinator (Temporary) in our Administrative Services department. The role leads client retention activities, eligibility navigation, and coordinated outreach to maintain Medicaid coverage across programs and partners.

Responsibilities include outreach, documentation, and strategic coordination to reduce coverage loss.