Patient Experience & Retention Coordinator

Socket.dev; Los Angeles (CA); On-site; USD 40,000 - 56,000; Full time

Job summary

AIDS Healthcare Foundation seeks a Client Retention Coordinator to enhance patient experiences and retention across the Department of Medicine in Los Angeles. You will manage patient contact channels, respond to inquiries promptly, and coordinate with multiple internal departments and providers to ensure seamless service.

You will support retention projects such as annual patient satisfaction surveys, health campaigns, and communications programs, while upholding AHF's core values and commitment

Qualifications

• Passionate about improving patient experiences.
• Interest in healthcare access and advocacy.
• Ability to collaborate across departments.

Responsibilities

• Oversee direct patient contact channels to ensure timely responses to inquiries and excellent patient experiences.
• Contribute to retention and operational initiatives, including specific projects.
• Collaborate with DOM teams and healthcare providers to streamline patient relations.
• Support the annual client satisfaction survey and health campaigns.
• Assist in patient communications and phone adherence programs.

Job description

AIDS Healthcare Foundation seeks a Client Retention Coordinator to enhance patient experiences and retention across the Department of Medicine in Los Angeles. You will manage patient contact channels, respond to inquiries promptly, and coordinate with multiple internal departments and providers to ensure seamless service.

You will support retention projects such as annual patient satisfaction surveys, health campaigns, and communications programs, while upholding AHF's core values and commitment