Medevac Specialist

International Medical Group; United States; Remote; USD 38.000 - 41.000; Vollzeit

Benefits dieser Stelle

Fully remote working

Structured training and ongoing 지원

Experience in international private医療保

Collaborative working environment

Zusammenfassung

International Medical Group is seeking a Critical Care & Transport Case Manager to support members worldwide in complex situations. This remote role focuses on evacuations, repatriations, and critical care cases, working with our Medical Team, providers, and internal stakeholders to ensure efficient, professional case management with empathy.

You will mentor junior Case Managers and contribute to service excellence in a fast-paced, internationally focused environment.

Qualifikationen

• Experience in claims handling, case management or high-paced customer service.
• Ability to work in an international/private medical insurance context is a plus.
• Excellent communication and empathetic approach under pressure.

Aufgaben

• Manage complex medical cases including evacuations, repatriations, and critical care scenarios.
• Collaborate with medical professionals to review and manage ongoing cases.
• Maintain clear, professional communication with all stakeholders.
• Ensure SLAs and KPIs are met.
• Accurately update financial reserves and cost projections.
• Review and approve transportation invoices for accuracy and timely payments.
• Support with customer service and pharmaceutical cases when required.
• Identify escalation risks and opportunities for service improvements.
• Provide guidance, coaching, and support to junior team members.

Kenntnisse

2+ years claims/case management

3+ years customer service

Strong communication

Manage complex, sensitive situations

Jobbeschreibung

Critical Care & Transport Case Manager

Working Model: Remote
Salary: £28,500 – £31,000 + comprehensive benefits
Working Pattern: 4 on, 4 off

Are you ready to take the next step in your career and make a meaningful impact? We’re looking for a Critical Care & Transport Case Manager to join our expert team, supporting members around the world during complex and critical situations.

This is a unique opportunity to work in a fast-paced, internationally focused environment , managing high-value and sensitive cases while developing your expertise within the insurance and healthcare space.

About the Role

In this role, you’ll take ownership of complex medical cases , including evacuations, repatriations, and critical care scenarios. Working closely with our Medical Team, providers, and internal stakeholders , you’ll ensure cases are managed efficiently, professionally, and with empathy.

You’ll also play a key role in supporting and mentoring junior Case Managers , contributing to team development and service excellence.

This is a highly rewarding role where your work directly impacts people during some of their most critical moments.

Key Responsibilities

• Manage complex cases including:
• Collaborate with medical professionals to review and manage ongoing cases
• Maintain clear, professional communication with all stakeholders
• Ensure all service level agreements (SLAs) and key performance indicators (KPIs) are met
• Accurately update financial reserves and cost projections
• Review and approve transportation invoices, ensuring accuracy and timely payments
• Support with customer service and pharmaceutical cases when required
• Identify and escalation risks, issues, or service improvements
• Provide guidance, coaching, and support to junior team members

What We’re Looking For

• Experience in claims handling, case management, or a high-paced customer service environment
  • 2+ years claims/case management experience , OR
  • 3+ years customer service experience (contact centre preferred)
• Strong communication skills with a professional, empathetic approach
• Ability to manage complex, sensitive situations under pressure
• Excellent organisational and decision-making skills
• A proactive and team-oriented mindset

Desirable:

• Experience in insurance, healthcare, or assistance environments
• Knowledge of claims processes and policy interpretation
• Additional language skills

Working Pattern

• Training: Monday – Friday, 09:00 – 17:30
• Post-training transition: 5 on / 2 off (including approx. 1 in 3 weekends) with shifts between 08:00 – 20:30
• After probation: 4 on / 4 off, 08:00 – 20:00

What We Offer

• Fully remote working
• Structured training and ongoing support to help you succeed
• Opportunity to gain experience within international private medical insurance
• A collaborative, professional, and supportive working environment

Benefits Package

• Bupa dental cover to support your oral health
• Health Shield cash plan (including optical and everyday healthcare)
• Comprehensive travel insurance for added peace of mind
• Royal London pension scheme to support your future
• Death in service benefit for financial protection
• Paid volunteer days to give back to causes that matter to you
• Birthday day off + Christmas Eve off
• 22 days holiday + 8 bank holidays (increasing to 30 days with tenure, pro-rated depending on shift pattern)

Why Join Us?

You’ll be joining a team of experienced, supportive, and dedicated professionals , with real opportunities to learn, grow, and advance your career.

At IMG, we’re committed to helping you realise your potential — whether you’re looking to advance your career or take on a new challenge, this is the place to do it.

IMG is committed to creating a diverse environment and is proud to be an equal opportunity employer.

All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, national origin, religion, gender, gender identity or expression, sexual orientation, genetic information, disability, age, veteran status, and other protected statuses as required by applicable law.