Global Travel Medical Case Manager (24/7 Onsite)

International Medical Group; Princeton (NJ); In loco; USD 34.000 - 39.000; Tempo pieno

Descrizione del lavoro

Assist America, a subsidiary of International Medical Group, seeks a Medical Case Manager to support members in emergencies while traveling, providing guidance, reassurance, and timely assistance. You will coordinate medical and travel-related services with internal teams, global vendors, and providers in a fast-paced environment, onsite in Princeton, NJ.

This 24/7/365 role requires strong customer service, multitasking, and communication skills, with a Bachelor's degree preferred and

Competenze

• Bachelor’s degree preferred.
• Background in healthcare, travel assistance, insurance, customer service, or emergency services.
• Strong customer service, communication, and organizational skills.
• Ability to multitask and remain composed in high-stress situations.
• Multilingual skills are a strong plus.
• Proficiency with Microsoft Office or similar software suites.

Mansioni

• Respond promptly to travel-related medical and non-medical assistance needs, including medical referrals, monitoring, evacuations, repatriations, benefit inquiries, and claims.
• Manage end-to-end assistance cases from initial intake through resolution and closure.
• Maintain continuous case ownership and provide timely updates to members, clients, and stakeholders.
• Assess situations and determine appropriate next steps in accordance with established protocols and service level agreements.
• Coordinate with medical professionals and third-party vendors, including hospitals, transport providers, airlines, and ground services.
• Prepare clear case summaries and deliver thorough, collaborative shift‑change briefings to keep incoming staff fully informed.
• Document all case activity accurately in the Case Management Software
• Adhere to service level expectations, response times, and documentation standards.
• Participate in team initiatives and departmental meetings as required.
• Perform additional duties as assigned

Conoscenze

Customer service

Communication

Organizational skills

Multitasking

Multilingual

Formazione

Bachelor's degree (preferred)

Strumenti

Microsoft Office

Descrizione del lavoro

Assist America, a subsidiary of International Medical Group, seeks a Medical Case Manager to support members in emergencies while traveling, providing guidance, reassurance, and timely assistance. You will coordinate medical and travel-related services with internal teams, global vendors, and providers in a fast-paced environment, onsite in Princeton, NJ.

This 24/7/365 role requires strong customer service, multitasking, and communication skills, with a Bachelor's degree preferred and