Remote Med Aesthetics Client Success Manager

Aesthetix CRM LLC.; United States; Remote; USD 70,000 - 95,000; Full time

Benefits offered by this job

Fully remote

Competitive salary

Paid time off

Justworks payroll

Product training

Growth opportunities

Job summary

Aesthetix CRM, the CRM and marketing automation platform for medical aesthetics, seeks a Client Success Manager to own a book of accounts after onboarding and ensure measurable value for each practice.

You'll conduct structured success reviews, audit workflows, pipelines, forms, and automations, troubleshoot integrations, and spot expansion opportunities while collaborating with Onboarding, Support, and Training teams. This is a fully remote role.

Qualifications

• 2+ years in a client success, account management, or implementation role at a SaaS company.
• Strong hands-on experience building in a CRM: workflows, automations, pipelines, forms, and custom fields.
• Familiarity with HIPAA and handling patient data responsibly is a plus.

Responsibilities

• Own the post-onboarding relationship for a portfolio of med spa and plastic surgery accounts, from go-live through renewal.
• Run structured success reviews at key milestones, showing clients the results the CRM is producing and where they can get more.
• Work hands-on inside client accounts: auditing and adjusting workflows, pipelines, forms, calendars, and automations.
• Diagnose issues across integrations, messaging, phone setup, and attribution, and resolve them yourself or elevate with a clear, documented case.
• Monitor account health and usage, spot at-risk accounts early, and act before a client disengages.
• Identify expansion opportunities and partner with leadership to close them.

Skills

CRM proficiency

Project management

Strong written communication

Ability to learn complex platform

Troubleshooting independently

Education

2+ years in a client success role in SaaS

Tools

GoHighLevel

ClickUp

Job description

Aesthetix CRM, the CRM and marketing automation platform for medical aesthetics, seeks a Client Success Manager to own a book of accounts after onboarding and ensure measurable value for each practice.

You'll conduct structured success reviews, audit workflows, pipelines, forms, and automations, troubleshoot integrations, and spot expansion opportunities while collaborating with Onboarding, Support, and Training teams. This is a fully remote role.