Remote Matching Specialist – Family-Building Journeys

North Star Fertility Partners LLC; Lorida (FL); Hybrid; USD 52,000 - 70,000; Full time

Benefits offered by this job

Health plan including medical, dental,

401(k) with company match

Take What You Need PTO

Tuition Assistance

Paid Holidays

LTD/STD/Life Insurance

Wellness Programs

Hybrid or remote work based onlocation

Job summary

Circle Surrogacy, part of the NorthStar Fertility family, seeks a Matching Specialist to guide intended parents through the surrogate matching phase. You’ll educate clients, ensure documentation is complete, and coordinate with internal teams for smooth journeys.

You will document check-ins in the CRM, manage expectations, and help progress families toward a successful match with empathy and professionalism.

Qualifications

• High School Diploma or equivalent professional experience.
• Strong interpersonal and communication skills, with the ability to support clients through emotionally significant decisions.
• Exceptional organizational skills and attention to detail.
• Experience working in a CRM system and managing multiple cases simultaneously.
• Ability to identify issues proactively and communicate them clearly to internal stakeholders.

Responsibilities

• Provide exceptional customer service to intended parents through professional, compassionate, and timely verbal and written communication while they await a surrogate match.
• Serve as a primary point of contact for intended parents, answering questions, managing expectations, and providing updates throughout the matching process.
• Collaborate closely with Consultation, Coordination, and other cross-functional teams to ensure seamless case transitions and continuity of care.
• Conduct and document regular client check-ins in the CRM system, leveraging information gathered to provide proactive support and maintain engagement.
• Educate and prepare intended parents for the donor and surrogate matching process, including expectations, requirements, and next steps.
• Collect, review, and track required documentation, including background checks, Intent to Match forms, wills, matching profiles, and other necessary records.
• Maintain accurate and up-to-date client information by completing all relevant CRM fields and documenting interactions in accordance with company standards.
• Assess intended parents' unique circumstances and identify appropriate next steps to help them progress successfully through their family-building journey.
• Identify potential barriers to matching and elevate concerns, trends, or challenges to management in a timely manner.
• Facilitate and coordinate surrogate-to-intended parent matches, ensuring alignment with established criteria, preferences, and program requirements.
• Partner with internal teams to support successful match outcomes and a positive client experience.
• Monitor and communicate current matching timelines and wait-time expectations to intended parents with transparency and professionalism.
• Maintain a thorough understanding of company policies, program requirements, and industry best practices related to matching services.

Skills

Interpersonal skills

Communication

Organizational skills

CRM experience

Education

High School Diploma

Tools

CRM system

Job description

Circle Surrogacy, part of the NorthStar Fertility family, seeks a Matching Specialist to guide intended parents through the surrogate matching phase. You’ll educate clients, ensure documentation is complete, and coordinate with internal teams for smooth journeys.

You will document check-ins in the CRM, manage expectations, and help progress families toward a successful match with empathy and professionalism.