Remote Mandarin-Speaking Student Support Specialist

HelpfulRemote; Northern (KY); Hybrid; USD 57,308,000 - 71,635,000; Full time

Benefits offered by this job

Remote work

Job summary

HelpfulRemote is an online K-12 education company seeking a full-time contractor to support students and families. You will answer questions, resolve issues, and help with course scheduling and class changes while coordinating with teaching and operations teams to enhance the overall experience.

Ideal candidates have background in customer service, customer success, or education support, strong problem-solving and communication skills, and fluency in Mandarin with proficient English.

Qualifications

• Experience in customer service, customer success, or education support.
• Strong problem-solving and communication skills.
• Fluency in Mandarin with proficient English communication.

Responsibilities

• Answer questions and resolve issues for enrolled students and families.
• Follow up on student progress and assist with course scheduling and class changes.
• Work with teaching and operations teams to improve the customer experience.

Skills

Mandarin fluency

English proficiency

Tools

Digital tools

Job description

HelpfulRemote is an online K-12 education company seeking a full-time contractor to support students and families. You will answer questions, resolve issues, and help with course scheduling and class changes while coordinating with teaching and operations teams to enhance the overall experience.

Ideal candidates have background in customer service, customer success, or education support, strong problem-solving and communication skills, and fluency in Mandarin with proficient English.