Remote Management Analyst III – Process Improvement

State of Washington; Olympia (WA); Teletrabalho; USD 60 000 - 90 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Remote work

Training and professional development“

Employee wellness programs

Resumo da oferta

State of Washington seeks a Management Analyst 3 (Nonpermanent) to support the Apple Health Eligibility and Access (AHEA) Division. The role focuses on researching and analyzing business processes, recommending improvements, and coordinating policy and technology changes to improve service for Medicaid clients.

The position is full-time, remote with occasional in-person meetings, ends June 30, 2027. The analyst will work with cross-functional teams, develop dashboards in Power BI, and prepare

Qualificações

• Research and Analytical Thinking: Demonstrated skill to independently research, gather, evaluate, and synthesize qualitative and quantitative information to identify trends, issues, root causes, risks, and opportunities and develop well-supported conclusions.
• Problem Solving and Recommendations: Demonstrated ability to analyze moderately complex to complex operational or programmatic issues, evaluate alternatives, and develop practical, evidence-based recommendations.
• Process and Program Analysis: Demonstrated proficiency to independently evaluate programs, business processes, procedures, and workflows to identify gaps, inefficiencies, risks, and opportunities for improvement.
• Policy and Regulatory Analysis: Demonstrated skill to research, interpret, and apply laws, rules, policies, procedures, standards, and organizational requirements when conducting analyses and developing recommendations.
• Data Analysis and Performance Measurement: Demonstrated knowledge to analyze quantitative and qualitative data, identify meaningful trends, evaluate performance, and develop measures that support program and organizational objectives.
• Project and Initiative Management: Demonstrated ability to independently plan, coordinate, implement, and monitor projects or analytical assignments with established objectives, timelines, deliverables, and partners.
• Communication and Consultation: Demonstrated proficiency to clearly communicate analytical findings, risks, options, and recommendations through reports, presentations, briefings, and consultation with management and partners.
• Collaboration and Partner Engagement: Demonstrated ability to collaborate effectively with managers, program staff, subject matter experts, customers, and other partners to gather information, resolve issues, and support organizational objectives.

Responsabilidades

• Lead small to medium cross-section workgroups that use process improvement techniques to improve operations and the customer experience for Medicaid clients.
• Coordinate the business side of technology enhancements with the IT Business Analyst team, including requirements gathering, testing, and implementation.
• Provide first-level technical support across AHEA and manage system access requests and the role-based access (RBA) matrix for onboarding and offboarding.
• Review and export phone line and productivity data from systems such as CMS Avaya Supervisor and Barcode to feed divisional dashboards.
• Write and maintain standardized procedures and help staff apply them to client cases and calls.
• Develop and maintain division resources using SharePoint, Excel, OneNote, and Power BI, and manage AHEA's internal document libraries.
• Write section-wide and division-wide communications, including huddle agendas, program and system updates, and news posts.

Conhecimentos

Research & Analysis

Problem Solving

Process Analysis

Policy Analysis

Data Analysis

Project Management

Communication

Collaboration

Formação académica

Bachelor's degree

Ferramentas

Microsoft Office Suite

Excel

PowerPoint

SharePoint

CMS Supervisor

BarCode

ProviderOne

ServiceNow

Avaya Workplace

CMS Supervisor

Healthplanfinder

ACES

Descrição da oferta de emprego

State of Washington seeks a Management Analyst 3 (Nonpermanent) to support the Apple Health Eligibility and Access (AHEA) Division. The role focuses on researching and analyzing business processes, recommending improvements, and coordinating policy and technology changes to improve service for Medicaid clients.

The position is full-time, remote with occasional in-person meetings, ends June 30, 2027. The analyst will work with cross-functional teams, develop dashboards in Power BI, and prepare