Management Analyst 3 (MA3/AHEA) – Nonpermanent

State of Washington; Olympia (WA); Remote; USD 60,000 - 90,000; Full time

Benefits offered by this job

Remote work

Training and professional development“

Employee wellness programs

Job summary

State of Washington seeks a Management Analyst 3 (Nonpermanent) to support the Apple Health Eligibility and Access (AHEA) Division. The role focuses on researching and analyzing business processes, recommending improvements, and coordinating policy and technology changes to improve service for Medicaid clients.

The position is full-time, remote with occasional in-person meetings, ends June 30, 2027. The analyst will work with cross-functional teams, develop dashboards in Power BI, and prepare

Qualifications

• Research and Analytical Thinking: Demonstrated skill to independently research, gather, evaluate, and synthesize qualitative and quantitative information to identify trends, issues, root causes, risks, and opportunities and develop well-supported conclusions.
• Problem Solving and Recommendations: Demonstrated ability to analyze moderately complex to complex operational or programmatic issues, evaluate alternatives, and develop practical, evidence-based recommendations.
• Process and Program Analysis: Demonstrated proficiency to independently evaluate programs, business processes, procedures, and workflows to identify gaps, inefficiencies, risks, and opportunities for improvement.
• Policy and Regulatory Analysis: Demonstrated skill to research, interpret, and apply laws, rules, policies, procedures, standards, and organizational requirements when conducting analyses and developing recommendations.
• Data Analysis and Performance Measurement: Demonstrated knowledge to analyze quantitative and qualitative data, identify meaningful trends, evaluate performance, and develop measures that support program and organizational objectives.
• Project and Initiative Management: Demonstrated ability to independently plan, coordinate, implement, and monitor projects or analytical assignments with established objectives, timelines, deliverables, and partners.
• Communication and Consultation: Demonstrated proficiency to clearly communicate analytical findings, risks, options, and recommendations through reports, presentations, briefings, and consultation with management and partners.
• Collaboration and Partner Engagement: Demonstrated ability to collaborate effectively with managers, program staff, subject matter experts, customers, and other partners to gather information, resolve issues, and support organizational objectives.

Responsibilities

• Lead small to medium cross-section workgroups that use process improvement techniques to improve operations and the customer experience for Medicaid clients.
• Coordinate the business side of technology enhancements with the IT Business Analyst team, including requirements gathering, testing, and implementation.
• Provide first-level technical support across AHEA and manage system access requests and the role-based access (RBA) matrix for onboarding and offboarding.
• Review and export phone line and productivity data from systems such as CMS Avaya Supervisor and Barcode to feed divisional dashboards.
• Write and maintain standardized procedures and help staff apply them to client cases and calls.
• Develop and maintain division resources using SharePoint, Excel, OneNote, and Power BI, and manage AHEA's internal document libraries.
• Write section-wide and division-wide communications, including huddle agendas, program and system updates, and news posts.

Skills

Research & Analysis

Problem Solving

Process Analysis

Policy Analysis

Data Analysis

Project Management

Communication

Collaboration

Education

Bachelor's degree

Tools

Microsoft Office Suite

Excel

PowerPoint

SharePoint

CMS Supervisor

BarCode

ProviderOne

ServiceNow

Avaya Workplace

CMS Supervisor

Healthplanfinder

ACES

Job description

Management Analyst 3 – Nonpermanent

This is a full-time, remote position. Employees may occasionally be asked to attend an in-person meeting or event based on business needs.

This is a non-permanent position with an expected end date of June 30, 2027.

All HCA employees are required to be Washington state residents upon their first day of employment.

The Opportunity

Help make Apple Health work better for the people who rely on it and the staff who serve them. The Apple Health Eligibility and Access (AHEA) Division is seeking a Management Analyst 3 to provide operational support to the Medical Eligibility Determination Services (MEDS) section. In this role, you will research and analyze business processes, recommend improvements, and help put program, policy, and technology changes into practice so eligibility staff and Medicaid clients have a smoother experience.

Key Responsibilities

• Monitor proposed changes to laws, policies, and business requirements, assess their impact on AHEA operations, and advise management on implementation.
• Research and analyze operational efficiency and effectiveness, identify root causes, and recommend evidence-based improvements.
• Lead small to medium cross-section workgroups that use process improvement techniques to improve operations and the customer experience for Medicaid clients.
• Coordinate the business side of technology enhancements with the IT Business Analyst team, including requirements gathering, testing, and implementation.
• Provide first-level technical support across AHEA and manage system access requests and the role-based access (RBA) matrix for onboarding and offboarding.
• Review and export phone line and productivity data from systems such as CMS Avaya Supervisor and Barcode to feed divisional dashboards.
• Write and maintain standardized procedures and help staff apply them to client cases and calls.
• Develop and maintain division resources using SharePoint, Excel, OneNote, and Power BI, and manage AHEA's internal document libraries.
• Write section-wide and division-wide communications, including huddle agendas, program and system updates, and news posts.

Why You’ll Love This Role

• You’ll see your recommendations turn into real improvements for eligibility staff and the Medicaid clients they serve.
• You’ll gain broad experience across operations, data, technology, and communications, all in one role.
• You’ll work closely with leaders and teams across the division, building connections throughout HCA.
• You’ll work remotely, with occasional opportunities to connect with your team in person.

What You Bring

You are a curious, self-starting analyst who takes initiative, organizes complex workloads, and works well with a high degree of independence. You listen actively to understand what customers, staff, and managers need, then use sound judgment to weigh your options and recommend practical solutions. You explain complex ideas clearly to people at every level of the organization and enjoy building cooperative working relationships.

Required Qualifications

Experience may have been gained through paid or unpaid activities. Please ensure any relevant experience defined below is outlined in your cover letter, resume, and application.

• Research and Analytical Thinking: Demonstrated skill to independently research, gather, evaluate, and synthesize qualitative and quantitative information to identify trends, issues, root causes, risks, and opportunities and develop well-supported conclusions.
• Problem Solving and Recommendations: Demonstrated ability to analyze moderately complex to complex operational or programmatic issues, evaluate alternatives, and develop practical, evidence-based recommendations.
• Process and Program Analysis: Demonstrated proficiency to independently evaluate programs, business processes, procedures, and workflows to identify gaps, inefficiencies, risks, and opportunities for improvement.
• Policy and Regulatory Analysis: Demonstrated skill to research, interpret, and apply laws, rules, policies, procedures, standards, and organizational requirements when conducting analyses and developing recommendations.
• Data Analysis and Performance Measurement: Demonstrated knowledge to analyze quantitative and qualitative data, identify meaningful trends, evaluate performance, and develop measures that support program and organizational objectives.
• Project and Initiative Management: Demonstrated ability to independently plan, coordinate, implement, and monitor projects or analytical assignments with established objectives, timelines, deliverables, and partners.
• Communication and Consultation: Demonstrated proficiency to clearly communicate analytical findings, risks, options, and recommendations through reports, presentations, briefings, and consultation with management and partners.
• Collaboration and Partner Engagement: Demonstrated ability to collaborate effectively with managers, program staff, subject matter experts, customers, and other partners to gather information, resolve issues, and support organizational objectives.

Required Competencies

• Equity lens – All HCA employees are required to consider equity in their decisions, processes, and day-to-day work, including how their work may affect the people and communities we serve.
• The ability to take action to learn and grow – You take action to learn and grow by seeking new perspectives, learning from experiences, and using what you’ve learned to continuously improve how you work and serve others.
• The ability to take action to meet the needs of others – You take action to meet the needs of others by listening, understanding different perspectives, and responding with care, respect, and solutions that support the people of the communities we serve.

Preferred Qualifications

• A bachelor's degree in business administration, public administration, law, public health, health administration, or a related field.
• Demonstrated professional experience conducting research and analyzing policies, laws, rules, or regulations.
• Demonstrated proficiency with Microsoft Office Suite (especially Excel, Word, and PowerPoint). Previous experience with Washington Healthplanfinder, ACES, Barcode, ProviderOne, ServiceNow, Avaya Workplace, CMS Supervisor, and SharePoint is a plus.
• Demonstrated knowledge of customer service delivery for Medicaid clients or providers, including core functions of the Apple Health Administration and relationships to partner divisions and health care agencies.
• Demonstrated ability to communicate effectively in writing and verbally, including writing reports and creating presentations; establish and maintain cooperative working relationships, and coordinate work across multiple levels of personnel.
• Demonstrated skill to serve as a subject matter expert and provide professional and technical consultation regarding procedures, resources, complex issues, and escalated cases, and to develop and deliver guidance, training, and technical assistance that support staff understanding and consistent application of procedures.
• Effectively identifies, collects, organizes, and documents relevant data from various sources to support analysis and investigation.

About the Apple Health Eligibility and Access (AHEA) Division

The Apple Health Eligibility and Access (AHEA) Division works across HCA and in partnership with the health care community at the local, state, and federal levels to develop and manage high-quality, evidence-based health care programs and purchase services that enhance Apple Health (Medicaid) clients' ability to access appropriate, quality health care.

About the Washington State Health Care Authority

At HCA, we work to ensure people across Washington have the opportunity to be as healthy as possible. As the State’s largest health care purchaser and behavioral health authority, HCA serves nearly 3 million Washington residents through Apple Health (Medicaid), Public Employees Benefits Board (PEBB) and School Employees Benefits Board (SEBB) programs, and behavioral health services. Through this work, HCA purchases and coordinates care coverage, supports behavioral health prevention, treatment, crisis response, and recovery and helps strengthen access to high-quality care across Washington.

More than a benefits package:

We want our employees to have the support, flexibility, and benefits they need to do their best work and build a career that works for their life. As a Washington State HCA employee, you’ll have access to a comprehensive benefits package that supports your health, financial well-being, and work-life balance. Our benefits are designed to support you today while helping you plan for the future. Learn more about why HCA by visiting the Voices of HCA and the "Who we are" section of our website.

Your total compensation is more than your paycheck:

• Remote work and flexible schedules
• Medical, dental, vision, and basic life insurance
• Paid vacation, sick leave, and 12 paid holidays
• Paid Family and Medical Leave (PFML)
• Retirement options to plan for the future
• Training and professional development opportunities
• Employee wellness programs
• Learn more about Washington State Employee Benefits

Work location and schedule:

This is a full-time 40-hour-per-week remote position. Our standard business hours are Monday through Friday, 8 a.m. to 5 p.m., with alternative work schedules considered based on business needs and supervisor approval. In this role you will regularly collaborate with colleagues, agency leaders, state and federal partners, and other external partners or customers. Occasional travel may be required for meetings, training, or other business needs. All employees are required to report to our Olympia office on their first and final day of employment.

Our commitment to an inclusive workplace:

The Health Care Authority is an equal opportunity employer. We are committed to creating a workplace where employees are respected, included, and supported in bringing their experiences, perspectives, and ideas to work. Our commitment to inclusion is reflected in how we work together and serve the people of Washington. HCA also supports five voluntary employee led Employee Resource Groups (ERGs), which create opportunities for connection, community, learning, and professional growth.

Veterans:

We value the experience and skill veterans bring to the workforce and encourage veterans, transitioning service members, and military spouses to apply. Eligible veterans may qualify for veterans’ preference in accordance with Washington State Law. If you are claiming veterans’ preference, you must attach your applicable DD-214 documentation to your application. Please redact your social security number, date of birth, and any other sensitive information before uploading and attaching the document.

The Washington State Health Care Authority (HCA) is an E-Verify employer. All applicants with a legal right to work in the United States are encouraged to apply.

E-Verify® is a registered trademark of the U.S. Department of Homeland Security.