Remote Mainframe CICS & z/OS Engineer

Talanto; Northern (KY); Hybrid; USD 65,000 - 123,000; Full time

Benefits offered by this job

Unlimited PTO

401k with match

Dental & Vision coverage

Life & AD&D

Fertility & adoption support

Job summary

Talanto is seeking an experienced mainframe support specialist to deliver premium CICS TS and z/OS assistance to enterprise clients in the United States. The role emphasizes hands-on installation and maintenance of OEM products with IBM SMP/E expertise, and the ability to work across multiple time zones.

You will participate in migrations, DR planning, and ensure service quality while adhering to defined processes. Shift includes on-call, with some weekend work.

Qualifications

• Bachelor’s degree required and/or equivalent work experience.
• 5+ years experience on the zSeries (mainframe) platform including hands-on experience with CICS TS and OEM product support.
• Strong knowledge of CICS TS concepts, configuration and tailoring.
• Experience with IBM SMP/E.
• Excellent communication skills (written, verbal and presentations)

Responsibilities

• Fulfill customer service orders (CSOs) for mainframe z/OS customers in relation to CICS TS and OEM products.
• Provide primary support for reported problems related to CICS TS and OEM products.
• Provide 24x7x365 support across multiple time zones.
• Install OEM software products efficiently per best practices and standards.
• Collaborate with other towers to prepare partitions for annual OS upgrades via proactive checklists.
• Support customer migrations for new transitions related to CICS TS and OEM products.
• Assist project managers in migrating new customers and addressing technical hurdles.
• Coordinate with Disaster Recovery Services on DR plans.
• Adhere to schedules to manage resources for timely implementations.
• Follow ITSM change control procedures and implement fixes/upgrades as needed.

Skills

Analytical skills

Communication skills

Independent work

Team player

Time management

Multi-tasking

Education

Bachelor’s degree or equivalent

Tools

SMP/E (IBM)

CICS TS monitoring tools

Job description

Talanto is seeking an experienced mainframe support specialist to deliver premium CICS TS and z/OS assistance to enterprise clients in the United States. The role emphasizes hands-on installation and maintenance of OEM products with IBM SMP/E expertise, and the ability to work across multiple time zones.

You will participate in migrations, DR planning, and ensure service quality while adhering to defined processes. Shift includes on-call, with some weekend work.