Remote Luxury Wine Concierge & Support Specialist

Inktel Contact Center Solutions; Town of Florida (NY); Remote; USD 40,000 - 60,000; Full time

Benefits offered by this job

Growth potential and promotion from within

Paid training

Employee wellness programs

Diversity and inclusion initiatives

Community service opportunities

Job summary

Inktel Contact Center Solutions is seeking customer-service professionals to provide top-tier service for the largest luxury group globally. This remote role involves assisting brand clients with excellent written and telephone support for consumers and distributors.

The ideal candidate will have strong communication skills and a drive for excellence. Experience in high-end retail or with wine and spirits is a plus, along with opportunities for promotion and community engagement initiatives.

Qualifications

• Well-spoken and quick thinker.
• Ability to work independently in a remote environment.

Responsibilities

• Provide first-class customer service via email and phone.
• Assist consumers and distributors with orders and inquiries.
• Develop knowledge of client products as a brand representative.

Skills

Strong written and verbal communication skills

Enthusiastic and driven to succeed

High-end retail experience

Wine and spirits knowledge

Job description

Inktel Contact Center Solutions is seeking customer-service professionals to provide top-tier service for the largest luxury group globally. This remote role involves assisting brand clients with excellent written and telephone support for consumers and distributors.

The ideal candidate will have strong communication skills and a drive for excellence. Experience in high-end retail or with wine and spirits is a plus, along with opportunities for promotion and community engagement initiatives.