Remote Luxury Wine Concierge & Customer Support

Inktel Contact Center Solutions; Florida; Remote; USD 20,664 - 27,552; Full time

Benefits offered by this job

Pay Rate $16/hr

Growth potential.

Paid Training

Employee wellness, community service opportunities and team engagement programs.

Job summary

Inktel Contact Center Solutions is seeking customer-service professionals to join their team working remotely for luxury brand clients. In this role, you will provide first-class customer support via written and telephone assistance, becoming an expert on client products.

The position requires high communication skills and offers a pay rate of $16/hr along with opportunities for growth and employee wellness programs. Applicants should be eager and enthusiastic to succeed.

Qualifications

• Experience with wine and spirits is a plus.
• High personal standards of excellence.
• Eager to be successful, driven to win.

Responsibilities

• Provide customer service via email and phone support.
• Assist customers with orders, inquiries, and troubleshooting.
• Become an expert on client products and services.

Skills

High communication skills (written and verbal)

Well-spoken

Energetic and enthusiastic

Job description

Description

Our team is opening positions for customer-service professionals seeking an opportunity to work with the largest luxury group in the world. We are looking for enthusiastic candidates eager to provide “first-class,” customer service that stands apart from the rest of the industry.

This team will work remotely for our luxury brand clients. Team members will provide “white-glove,” assistance via written correspondence (email) and telephone support directly to consumers as well as third-party distributers. As a representative of the brand, team members will become experts on client products and services in order assist customers with orders, product inquiries, and troubleshooting issues/complaints.

We are hiring for ourshift of 11 AM to 8 PM EST, Monday thru Friday (some weekends may be required during busy season). (Shift bids will be available at a later date according to performance.)

THE PERKS Speaking from our experience, we joined this company because of the opportunity. We stay because of the people. But these perks also help:

• Pay Rate $16/hr,
• Growth potential. We hired all throughout COVID and are still growing.
• We are obsessed with promoting from within--learn to lead others and take that next career step.
• Employee wellness, community service opportunities and team engagement programs.
• An environment of diversity and inclusion.
• Paid Training

YOUR PROFILE

• Well-spoken, quick thinker.
• High communication skills (written and verbal).
• Energetic and enthusiastic.
• High personal standards of excellence.
• Eager to be successful, driven to win.
• Experience with wine and spirits is a plus.

The compensation package for this position includes a base hourly pay plus sales & performance incentives.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.